Astonishing feedback gives us greater inspiration!

We are pleased and honored to announce that the fourth edition of Medical Tourism CE Conference that was held in Berlin on 15th & 16th of February has received an amazing feedback. The topic we covered this year was an attraction for international patients in the age of evolving digitalization. We had participants from many countries from Europe that represented their companies which included organizations that start with healthcare providers, through facilitators and of course – buyers.
Our conference dealt firstly with an overview of the medical tourism industry, then tackling the challenges and issues in the sector, technological advantages, certification, and ended with an alternative approach to the industry.

Our Chairman on Day I – Dimitris Kavakas from Redia IVF, United Kingdom, led us through an inspiring day, full of interaction and discussion about popular topics that our carefully picked speakers have talked about.

 

 

 

 

 

 

 

 

 

 

 

On Day II, our Chairlady Claudia Mika from Temos International added great value to the event by explaining how accreditation benefits all stakeholders in the industry.
Both of them have contributed greatly towards an enthusiastic conference, which we believe was of great significance to all of our participants, therefore – many thanks to both of them for their exceptional contribution!

 

 

 

 

 

 

 

 

 

 

 

Additionally, an important part of the conference were the networking activities, which happened on the breaks, at lunch, and after the sessions were over, whereby we tried to bring together the buyers and providers of healthcare, for their mutual interest. We tend to believe that this is what makes our events so special, as are our efforts to go above & beyond in our services, making everybody leave the conference venue richer with knowledge, inspiration, experience, and connections.

 

 

 

 

 

 

 

 

 

 

 

The Euro Events team, would like to use this occasion and thank all of the participants for their contribution towards the success of the Conference, whether it was by a presentation, a great question or an honest feedback intended to only make us better in future! Special thanks are also addressed to our partners, whose role in the event was remarkable.
This is yet another event that makes us satisfied with what we do and gives us more inspiration and ideas for the next editions.

We are looking forward to MTCE 5.0 and believe you are too!

The future of health insurance: From just “bill payers” to real insurance players

61% of Insurance Leaders foresee more Digital Disruption in Insurance than any other commercial sector, PwC Global CEO Survey showed. Yet, the insurance companies are still not able to break free from the legacy and to embrace the digitalization process.

The Insurers must accept the fact that the Insurance World has changed and the new generation is more demanding and at the moment they are simply not satisfied with the insurance policies.

According to Oracle survey, the Gen Y Insurance Consumer face with three main challenges – they find the insurance:

  • to complex,

  • too intense and

  • too transactional!

Hence, the insurers must change the way they serve the customers. They must accept that today’s customer is more empowered, more social, with higher expectations and seeks for an experience.

Or as Christophe Jacquet from InSites Consulting sums it up: The patient is no longer patient.

They (the patients) become partners in their health management and want to be informed about every step in the way of making their health condition better.

So, what is the future of health insurance? Here are the three takeaways from the Excellence in Health Insurance Conference that took place last week in Berlin:

Attendees at the Excellence in Health Insurance Conference in Berlin 2017

Prevention

Health insurance now becomes more about prevention. Prevention is more important than ever. According to Generali in very near future, it will be expected, along with the medical bill, patients to get predictive analysis about what the current health condition will cause to them in future.

The percentage of care delivered at home or virtually will increase. Accordingly, the costs should decrease. Actually, this proven to be a fact for Ribera Salud in Spain. Their health portal reportedly decreased the average cost for DRG (Diagnosis-related grouping) by 30% and helped the hospital to save 1 million euros at every 1.1000 admissions.

Security

Insurers must simplify access to all data; discover and predict fast, and govern and secure all data! With the digitalization, the security must become better and more assuring. The data breaching has risen in the past years and this is something that insurers must take in consideration. According to Allianz the breaches caused by either hacking or malware nearly doubled in relative frequency over the past year: 18% in 2014 to 21% in 2015. More importantly, the breaches involving third-party vendors more than tripled: 6% in 2014 to 18% in 2015. These breaches can hinder the reputation of the company that can ultimately lead to losing your customers.

With the security comes compliance as well. According to Health Insurance Instantly, compliance is here to stay and laws will push for that. Some business will be lost if not 100% compliant as clients’ demand for compliance will rise.

Apps/Wearables and Customer Engagement

According to Generali, the apps have very short life. Therefore it is important to provide active engagement with patients. Otherwise, the tools will fail.

The importance of engagement also was elaborated by Andrea Silvelo from Neosurance Srl Italy. According to him, the insurers must dedicate themselves more in engaging the patients more by proposing healthy behaviors. At the end of the day, as he put it, the insurance is sold, not bought.

“Insurers are becoming “player” of the game instead of simple “payers”. That means take care of the health customer journey, proposing healthy behaviors with a gamification approach to engaging customers. An engaged individual is a healthy client so a better client!”

In conclusion, we will quote Christophe from InSites Consulting. As he put it, the future of healthcare and health insurance should be more:

  • popular,

  • predictive,

  • persuasive,

  • preventive,

  • participative,

  • personalized,

  • patient-centric,

  • pragmatic and

  • omnipresent.

We have passed the era of healthcare, now it’s time for health management.