With great interest, we are approaching the upcoming Service Design&Technology in Retail Banking, Conference in Vienna, Austria on 4th&5th of December.
The exclusive event will cover the hottest Industry topics such as Product development in Retail, Service design, Technology achievements, AI & Integrated processes, Digitization, Future challenges and more. We strive to bring the new era of innovations in Retail Banking on your doorstep.
You are first time with the Service Design and Technology in Retail Banking Conference. What would be your presentation about?
“My presentation will be about “everyone invested, all the time”. I will be sharing our vision of contributing to a world where everyone is invested, all the time. We do so in a refreshing way. The story is a digital one, of course, but we consider digitization a means to reach our goal, not a goal in itself. We have invested heavily the last few years in building knowledge and expertise in so-called “applied behavioral finance”. Behavioral finance deals with the analysis of human behavior in general and investment decisions in particular.
Applying this knowledge in the digital process of investing boosts conversion, rejuvenation and retention. Indeed, conversion rates of “conventional” digital processes are poor because such an approach lacks a human touch. “Investing is an emotional process, and managing these emotions is the greatest open challenge of financial technology” (the quote is by Andrew Lo, thought leader at MIT). During my presentation I will be sharing some use cases were conversion rates increase massively, and at the same time we are able to lower the average age of our investors”- Jurgen Vandenbroucke(KBC, Head of Innovation and Creation, Belgium)
What is the position of Challenging Banks in European Retail Banking Industry? Challenge or competition?
“The challenger banks are expected to compete with the incumbents players particularly in the younger segments that like tomado everything on an App and quickly. They are tech-savvy and are not afraid of doing their banking without a relationship manager”- Pedro Pinto Coelho (Banco BNI Europa Chairman and Chief Executive, Portugal)
Activities and Innovations with whom, Banco BNI Europa is challenging the Industry?
Banco BNI Europa is focused on specific niches where it believes it can grow faster. By using innovation in the whole value chain process will allow the bank to add value to customers- Pedro Pinto Coelho(Banco BNI, Europa Chairman and Chief Executive, Portugal)
Which are recent tech-innovations which KBC proudly implement in its own retailing
KBC, and KBC Asset Management in particular, is preparing for a connected economy. I am most proud of our most recent achievement which everybody is free to consult at www.everyoneinvested.com. We have wrapped the “behavioral addons” referenced above in a set of modular APIs that we market in a B2B setting. This, we think, is most innovative. We see digitization as increasing the value of your investment process, not primarily as cutting its costs. Our digital addons can be used to improve, expand or possibly replace the ‘as is’ investment process of our B2B clients. Our knowledge, know-how and expertise enable bank X to make more of bank X’s clients enter into bank X’s investments. As such, we contribute to the financial health of all- Jurgen Vandenbroucke(KBC, Head of Innovation and Creation, Belgium) This conference is specially designed to enhance the benefits to all parties involved in Retail Banking, Product Management, Personal Banking, Product Innovations, Product Platform, Product portfolio, Customer experience, Banking Service design, New service excellence, AI, and technology achievements. Entire Program you might see here.
Don’t miss this flagship industry gathering of bank professionals. Register on time!