NextGen Travel Insurance 3.0 – Industry collaboration challenge!

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Event info

Milan, Italy

11th - 12th, June

Travel Insurance Industry

Conference Summary

Key points

◆ Establish and openly discuss industry challenges in 2020
◆ Improve client services to achieve higher financial impact
◆ Customer education and ways to attract new clients
◆ Environmental and geopolitical trends facing the Industry.
◆ Claims processing and client service through technology innovations
◆ AI and improved payment opportunities for better customer experience
◆ Industry collaboration risks!

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Speaker 2019 / Emanuele Scansani

Company:
Riskline

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Position:
Operations Manager, Eurasia

Company:
Riskline

Country:
Spain

Speaker 2019

Speaker 2019 / Dr. Cai Glushak Facep

Company:
Axa Partners and President of Eurami

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Position:
International Medical Director

Company:
Axa Partners and President of Eurami

Country:
USA

Speaker 2019

Speaker 2019 / Dan Kjølhede Laursen

Company:
Gauda Insurance for Nordic region

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Position:
Managing Director

Company:
Gauda Insurance for Nordic region

Country:
Denmark

Speaker 2019

Speaker 2019 / Carlos Perello Valdes-Hevia

Company:
AXA Partners

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Position:
Sales Manager – Travel & Auto (Mobility)

Company:
AXA Partners

Country:
France

Speaker 2019

Speaker 2019 / Louise Heywood

Company:
International Assistance Group

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Position:
General Manager

Company:
International Assistance Group

Country:
France

Speaker 2019

Speaker 2019 / Fernando Barcenilla Manso

Company:
Allianz Partners

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Position:
Manager of Direct & Digital

Company:
Allianz Partners

Country:
Spain

Speaker 2019 / Adrian Shaw

Company:
FIRST ALLIED LIMITED

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Position:
Managing Director

Company:
FIRST ALLIED LIMITED

Country:
United Kingdom

Speaker 2019

Speaker 2019 / Peter Worby

Company:
First Allied Ltd

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Position:
Head of Global Sales

Company:
First Allied Ltd

Country:
United Kingdom

Speaker 2019

Speaker 2019 / Artem Kokorin

Company:
Insurion

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Position:
CEO

Company:
Insurion

Country:
Russia

Speaker 2019

Speaker 2019 / Rafael Senén

Company:
Coverontrip Digital Insurance

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Position:
CEO and Co-Founder

Company:
Coverontrip Digital Insurance

Country:
Spain

Speaker 2019

Speaker 2019 / Estelle Lebar

Company:
Shift Technology

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Position:
Global Offering Leader Travel & Assistance

Company:
Shift Technology

Country:
France

Speaker 2019

Speaker 2019 / Kate Huet

Company:
International Travel and Healthcare Limited

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Position:
Managing Director

Company:
International Travel and Healthcare Limited

Country:
UK

Speaker 2019

Speaker 2019 / Suvendu Pradhan

Company:
Swiss Re

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Position:
Parametric Solutions Manager, AVP

Company:
Swiss Re

Speaker 2019

Speaker 2019 / David Bloomfield

Company:
Bsure Insurance Brokers

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Position:
Owner, Insurance Broker

Company:
Bsure Insurance Brokers

Country:
Spain

Speaker 2019

Speaker 2019 / Manjit Rana

Company:
Startupbootcamp

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Position:
InsurTech & Insurance Innovation Thought Leader, Managing Director, Corporate Innovation (InsurTech)

Company:
Startupbootcamp

Country:
United Kingdom

Speaker 2019

Agenda

Agenda Learn the latest trends in the industry

09:00 - 10:30
Speaker:
Register
I IMPROVING CUSTOMER EXPERIENCE THROUGH IMPLACABLE CHALLENGES
  • Why should the Travel Insurance Team care about Customer Education?
  • Technology is improving the “customer journey”, however will automation make the service impersonal?
  • Improve patient repatriation: How to ensure a safe patient transfer?
11:00 - 12:30
Speaker: Kate Huet
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II ADOPT TRAVEL INSURANCE TOWARDS CUSTOMER NEED
  • How to educate new clients and meet their expectations?
  • Understand the difference between private medical insurance and travel insurance policy?
  • The elderly on luxurious cruises: What’s in their pre-medical condition card?
13:30 - 14:30
Speaker:
Register
III POLITICAL INFLUENCES OVER TRAVEL INDUSTRY
  • While brexit is challenging UK regulatory, what major test does it bring to the industry?
  • The USA upcoming elections with its powerful influence over world travel situation
  • Panel discussion –  Economical and political challenges are surely taking over the balloon of opportunities in the upcoming decade. Travel insurance is not an exception. The industry will be facing major political challenges in 2020. Industry players should adapt their strategy to the new rules, accept the challenges and step forward. How can this transition be accomplished less harmfully? Are there any ‘A’s in the pocket’ for winning this challenge?
14:30 - 17:30
Speaker:
Register
IV ENVIRONMENTAL CHALLENGES SHAKING THE INDUSTRY
  • Is it safe to visit the Middle East? The latest travel advice for UK/USA citizens
  • Recent most discussed topic of climate change and how they affect the industry?
  • How to identify the sports travelers’ hectic demands, considering the upcoming World Cup 2020?
  • Workshop: Round-discussions
    – Future industry development incorporating the environmental changes
    – Navigating different customer trends in 2020
    – Client service over dominating the industry product
09:00 - 10:00
Speaker:
Register
V NEW INDUSTRY TRENDS IN CLAIMS PROCESSING
  • Improving customer experience with advanced claims processes
  • Managing stress and inconvenience caused by delayed claims processing
10:30 - 12:30
Speaker:
Register
VI THE ROLE OF TECHNOLOGY ADVANCEMENTS IN THE NEW DECADE
  • Saving time and improving client’s service by using “just in time” app
  • Saving costs and improving cross border payments with technology
  • How automation and digitization have shaken up the travel experience?
  • How AI tribute to the Travel industry?
13:30 - 14:30
Speaker:
Register
VII INDUSTRY COLLABORATION CHALLENGES!
  • Partnerships are essential for enhancing the Travel industry
  • How to become part of the Geo-medical?
  • Panel discussion – Industry collaborations
14:30 - 16:00
Speaker:
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EXHIBITING AREA

Great chance to meet your future prospects and establish a collaboration with your new partners.

1/1 B2B 15min meetings at the specially designed exhibiting stands.
*Pre-scheduled list for meetings.

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