NEXTGEN
TRAVEL INSURANCE 3.0

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Event info

Athens, Greece

TBA,

Travel Insurance Industry

Conference Summary

The Industry challenges are rapidly shaking the entire Industry. A touchy séance is educating the customers and constantly improving the service towards customer needs. This Conference brings major industry challenges, political, economic and environmental challenges as open discussions.

Artificial intelligence, innovations and claims technology are also involved in this year’s conference discussions. Industry hazards and partnership collaborations are the strong focal point of the entire event.

NGTI gives a warm welcome to the entire Insurance Industry Professionals, Assistant companies, Tour-operators, Re-Insurance, InshurTech companies, Air-Ambulances and 3rd party companies (TPAs). The Conference represents a platform where core Industry players match-up with Industry intermediaries. This is an exclusive gathering, happening in the historical city of Athens, Greece.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Fabio Carsenzuola

Company:
Europ Assistance Italy

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Position:
CEO

Company:
Europ Assistance Italy

Country:
Italy

Andrew Matthews

Company:
CEGA Group Services

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Position:
Network Technical Manager

Company:
CEGA Group Services

Country:
United Kingdom

Simon Powell

Company:
Fit 2 Trip

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Position:
CEO

Company:
Fit 2 Trip

Country:
UK

2018 Speaker

Kate Huet

Company:
International Travel and Healthcare Limited

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Position:
Managing Director

Company:
International Travel and Healthcare Limited

Country:
UK

Speaker 2019

Cai Glushak

Company:
AXA Assistance

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Position:
Global Medical Director

Company:
AXA Assistance

Country:
United States of America

2018 Speaker

Daniel Cornudella

Company:
RACC

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Position:
B2B Director, International Assistance Group Chairman

Company:
RACC

Country:
Spain

Angeliki Katsapi

Company:
Temos International Healthcare Accreditation

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Position:
Vice Chair of Temos Assessors Board

Company:
Temos International Healthcare Accreditation

Vincent Luna / Invited

Company:
Allianz Global Assistance

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Position:
Head of Innovation Travel

Company:
Allianz Global Assistance

Country:
France

Erick Morazin / Invited

Company:
AXA Partners

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Position:
Senior Vice-President

Company:
AXA Partners

Country:
United Kingdom

Wolfgang Hundertmark / Invited

Company:
AIG

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Position:
Head of Claims

Company:
AIG

Country:
Switzerland

Markus Spatzierer/Invited

Company:
UNIQA Insurance Group

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Position:
Product Owner - Digital Strategy & Solutions

Company:
UNIQA Insurance Group

Country:
Austria

Agenda

Agenda Learn the latest trends in the industry

09:00 - 10:30
Speaker: Fabio Carsenzuola
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I CUSTOMER EDUCATION IN THE HANDS OF INDUSTRY PLAYERS AND INTERMEDIARIES
  • Why is Customer Education interesting and important for the travel industry?
  • Technology is improving the “customer journey”, however, will automation make the service impersonal?
  • Improve patient repatriation: How to ensure a safe patient transfer?
11:00 - 12:30
Speaker: Simon Powell, Kate Huet
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II ADOPT TRAVEL INSURANCE TOWARDS CUSTOMER NEEDS
  • How to educate new clients and meet their expectations?
  • Understanding the differences between private medical insurance and travel insurance policy?
  • The elderly on luxurious cruises: What’s in their pre-medical condition card?
13:30 - 14:50
Speaker: Andrew Matthews, Daniel Cornudella, Angeliki Katsapi
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III INDUSTRY COLLABORATION CHALLENGES!
  • Partnerships are essental for enhancing the travel industry
  • How to become part of the geo-medical?
  • Protocols and value-based care procedures to ensure appropriate treatment for international patients: healthcare providers’ and mediators’ role
    – International patients’ care cycle (emergency and acute care)
    – Healthcare providers preparedness for appropriate care (outpatient and inpatient care for foreigners)
    – Safety and value-based care principles
    – Efficiency in travel insurance cases’ process, safeguarding delivery of care and corporate consistency
  • Panel Discussion: Industry Collaborations
15:15 - 18:00
Speaker: Gai Glushak, Angeliki Katsapi
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IV WHAT ARE THE LATEST ENVIRONMENTAL CHALLENGES LEADING TOWARDS INDUSTRY SHOCKS?
  • Recent outrage topic of climate change and how they affect the industry?
  • Is it safe to visit the Middle East? The latest travel advice for UK/USA citizens
  • Travel in the time of corona-virus and other contagious diseases
  • 2020 Championships: How to identify the sports travelers’ hectic demands?
  • Workshop: Round-discussions
    – Future industry development incorporating the environmental changes
    – Crucial issues for safe and effective patient management in the frame of the tourist medical incident: healthcare providers’ standards and procedures against reality
    – Client service over dominating the industry product
09:00 - 10:00
Speaker:
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V NEW INDUSTRY TRENDS IN CLAIMS PROCESSING
  • Improving customer experience with advanced claims processes
  • Managing stress and inconvenience caused by delayed claims processing
10:30 - 12:30
Speaker:
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VI THE ROLE OF TECHNOLOGY ADVANCEMENTS IN THE NEW DECADE
  • Saving client’s time and improving client’s service by using “just in time” app
  • Saving costs and improving cross border payments with technology
  • How automation and digitization have shaken up the travel experience?
  • How AI tribute to the Travel industry?
13:30 - 14:15
Speaker: Simon Powell, Kate Huet, Andrew Matthews
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VII (PANEL DISCUSSION) HOW POLITICAL AND ECONOMICAL FORCES GOING TO INFLUNCE THE TRAVEL INDUSTRY?
  • While Brexit is challenging UK regulatory, what major tests does it bring to Industry?
    Economical and political challenges are surely taking over the balloon of opportunities in the upcoming decade. Travel insurance is not an exception. The industry will be facing major political challenges in 2020. Industry players should adapt their strategy to the new rules, accept the challenges and step forward. How can this transition be accomplished less harmfully? Are there any ‘A’s in the pocket’ for winning this challenge?
14:45 - 16:00
Speaker:
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EXHIBITING AND NETWORKING

Great chance to meet your future prospects and establish a collaboration with your new partners.

1/1 B2B 15min meetings at the specially designed exhibiting stands.
*Pre-scheduled list for meetings.

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