INSURANCE
CLAIMS FORUM 2020

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Event info

Berlin, Germany

5th - 6th, November

Financial Services

Conference Summary

The ongoing digital revolution is reshaping nearly all aspects of the insurance sector, and claims management is no exception. With the ever-changing customers’ expectations on one hand, and the lowered margins due to the increased competitive pressure and the progress of digitization on the other, insurance companies are now focused on delivering an effective cost-management strategy whilst ensuring client’s satisfaction on the way.

Following the success of the previous four editions, EuroEvents is pleased to invite you to the 5th Annual Insurance Claims Forum, from 5th-6th of November 2020 in Berlin, Germany.

The ICF2020 will gather the leading experts from the European insurance claims segment to discuss how to develop an efficient & effective claims management model that can be a source of competitive advantage. We will also take a look at the hottest industry trends and learn how to speed up claims handling and fight fraudsters with the help of AI, Robotic Process Automation and Big Data Analytics.

Join us in November to hear why the customer should be at the center of the claims operations and how to achieve increased customer satisfaction through efficient claims processes. Furthermore, ICF2020 offers great opportunity to network with industry peers, share innovative ideas and formulate new strategies and business models in order to stay ahead of the competition.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Horst Nussbaumer

Company:
Zurich Group

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Position:
Chief Claims & Operations Office

Company:
Zurich Group

Country:
Germany

Madalin Rosu

Company:
Romanian Motor Insurers Bureau

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Position:
President

Company:
Romanian Motor Insurers Bureau

Country:
Romania

Asa Kronlund

Company:
LahiTapiola

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Position:
Claims Director

Company:
LahiTapiola

Country:
Finland

Robert Kruszewski

Company:
VIG Ekspert

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Position:
Vice President of the Management Board

Company:
VIG Ekspert

Country:
Poland

Christopher Maximilian Merl

Company:
Swiss Re

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Position:
Senior Solutions Manager Vice President EMEA

Company:
Swiss Re

Country:
Germany

Michal Makarczyk

Company:
TUW

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Position:
MoB, Motor Underwriting and Claims Handling

Company:
TUW

Country:
Poland

Viktorija Katiliene

Company:
Gjensidige

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Position:
Head of Claims Department Baltics

Company:
Gjensidige

Country:
Lithuania

Cees Werff

Company:
Claims Corporation Network

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Position:
President & CEO

Company:
Claims Corporation Network

Country:
Netherlands

Lina Jasutiene

Company:
Recoupex

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Position:
Managing Director

Company:
Recoupex

Country:
Switzerland

Paul Zarzara

Company:
UNIQA

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Position:
Head of Insurance Claims

Company:
UNIQA

Country:
Romania

Sebastian Weyer

Company:
Statice

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Position:
Co-Founder & CEO

Company:
Statice

Country:
Germany

Agenda

Agenda Learn the latest trends in the industry

09:10 - 10:40
Speaker: Horst Nussbaumer
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I THE HUMAN FACTOR IN CLAIMS MANAGEMENT
  • Claims workforce of the future @ Zurich
    – Insurance Megatrends are not only reshaping claims management but also claims workforce
    – Market and customer demand changing roles and skills
    – It’s a challenge managing the balancing act between increasing
    digital & IT related skills and more customer focus
    – Insights – How Zurich fosters a digitally enabled workforce
  • Is understanding clients’ needs and expectations the key that drives business performance?
  • How to transform your claims management model in
    order to deliver a truly customer-centric experience?
  • Panel discussion: How to achieve an effective cost management strategy whilst ensuring client’s satisfaction?
    – Reduce costs with claims and underwriting processes’ integration
    – Is partnering with disrupters (insurtechs, aggregators etc.) the key to success?
    – Is outsourcing the claims function an option?
11:10 - 12:40
Speaker: Asa Kronlund, Viktorija Katiliene
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II TECHNOLOGY DRIVING OPERATIONAL EXCELLENCE
  • How use of automation and robotization changed claims handling (in LocalTapiola)
  • Claims automation: Innovation vs. problem solving
    – Why should you automate?
    – Engagement of employees – why and when?
    – Some processes belong to the past.
    – Keep in mind your customers’ behavior.
    – Haven’t you forgot about the fraud?
  • Achieving corporate client’s enhanced satisfaction by improving claims handling approach
  • Harnessing technology to shorten the supply chain and
    improve claims service
  • Meeting rising client expectations: The growing role of chatbots and voice assistants in the insurance industry
13:40 - 15:10
Speaker:
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III NEXTGEN SOLUTIONS FOR NEXTGEN CUSTOMERS - SHOWCASE SESSION
  • How is digital technology reshaping the claims operations?
  • Telematics and advanced driver assistance systems improving motor claims processing
  • The use of AI and IoT in corporate insurance
15:40 - 16:40
Speaker: Robert Kruszewski, Michal Makarczyk, Cees Werff, Sebastian Weyer
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IV CLAIMS MANAGEMENT IN THE DIGITAL AGE
  • Digitalization of claims handling process
    – How to start, what is most important at the beginning
    – The main differences between an innovative project and the rest ones
    – Digital ecosystem of the claims handling
    – Touchless claims handling process
  • Ecosystems, platforms and claims: Why is it so hard?
    – Why should insurers want to get involved in ecosystems?
    – What exactly are -or could be- those ecosystems where insurance could be embedded?
    – How to create a platform for Claims?
    – Is the Uberization of Claims the way forward?
  • Data protection and the future of data-driven innovation
    – The need for personal data to drive digital business
    – The trade-off between data privacy and data utility
    – Enabling machine learning, product development & new revenue streams with the right tools
    – Emerging privacy-preserving business models and application
09:10 - 10:40
Speaker: Christopher M. Merl, Madalin Rosu
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V CLAIMS FRAUD - PREVENTION AND DETECTION
  • Fraud detection, triaging and smart claims – A strategic path for the insurance industry
  • Stopping fraudulent behavior before it happens – The role of big data and AI in fraud detection
  • Panel discussion: Developing proactive strategies to fight fraudsters
    – Is collaboration crucial for counter-fraud success?
    – Where are fraud departments falling short?
    – Optimizing big data analytics in fraud prevention
    – Leveraging AI to identify fraudulent behavior faster and more effectively
11:10 - 12:40
Speaker:
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VI CLAIMS AND RISK MANAGEMENT IN AN EVER-CHANGING ENVIRONMENT
  • Moving on from claims handling to claims prevention
  • Challenges and approaches in large and complex claims adjustment: Managing extreme climate change risks
  • Mitigating risk using predictive and behavioral analytics
    modeling
  • Emerging risks in personal injury claims
  • The impact of cyber risks on the global insurance industry

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