INSURANCE CLAIMS FORUM 2020 – NextGen Solutions for NextGen Customers

Register Now
Event info

Berlin, Germany

23rd - 24th, April

Financial Services

Conference Summary

The ongoing digital revolution is reshaping nearly all aspects of the insurance sector, and claims management is no exception. With the ever-changing customers’ expectations on one hand, and the lowered margins due to the increased competitive pressure and the progress of digitization on the other, insurance companies are now focused on delivering an effective cost-management strategy whilst ensuring client’s satisfaction on the way.

Following the success of the previous four editions, EuroEvents is pleased to invite you to the 5th Annual Insurance Claims Forum, from 23th-24th of April 2020 in Berlin, Germany.

The ICF2020 will gather the leading experts from the European insurance claims segment to discuss how to develop an efficient & effective claims management model that can be a source of competitive advantage. We will also take a look at the hottest industry trends and learn how to speed up claims handling and fight fraudsters with the help of AI, Robotic Process Automation and Big Data Analytics.

Join us in April to hear why the customer should be at the center of the claims operations and how to achieve increased customer satisfaction through efficient claims processes. Furthermore, ICF2020 offers great opportunity to network with industry peers, share innovative ideas and formulate new strategies and business models in order to stay ahead of the competition.
Join us in Berlin for a remarkable experience!

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Horst Nussbaumer

Company:
Zurich Group

View more

Position:
Chief Claims & Operations Office

Company:
Zurich Group

Country:
Germany

Madalin Rosu

Company:
Romanian Motor Insurers Bureau

View more

Position:
President

Company:
Romanian Motor Insurers Bureau

Country:
Romania

Asa Kronlund

Company:
LahiTapiola

View more

Position:
Claims Director

Company:
LahiTapiola

Country:
Finland

Robert Kruszewski

Company:
VIG Ekspert

View more

Position:
Vice President of the Management Board

Company:
VIG Ekspert

Country:
Poland

Christopher Maximilian Merl

Company:
Swiss Re

View more

Position:
Senior Solutions Manager Vice President EMEA

Company:
Swiss Re

Country:
Germany

Michal Makarczyk

Company:
TUW

View more

Position:
MoB, Motor Underwriting and Claims Handling

Company:
TUW

Country:
Poland

Viktorija Katiliene

Company:
Gjensidige

View more

Position:
Head of Claims Department Baltics

Company:
Gjensidige

Country:
Lithuania

Cees Werff

Company:
Claims Corporation Network

View more

Position:
President & CEO

Company:
Claims Corporation Network

Country:
Netherlands

Lina Jasutiene

Company:
Recoupex

View more

Position:
Managing Director

Company:
Recoupex

Country:
Switzerland

Philippe De Mingo (invited)

Company:
AXA Seguros

View more

Position:
Director Fraud and Data Analyst Claims

Company:
AXA Seguros

Country:
Spain

Paul Zarzara

Company:
UNIQA

View more

Position:
Head of Insurance Claims

Company:
UNIQA

Country:
Romania

Sebastian Weyer

Company:
Statice

View more

Position:
Co-Founder & CEO

Company:
Statice

Country:
Germany

Davy Borysiewizc (invited)

Company:
AXA

View more

Position:
Expert Investigation

Company:
AXA

Country:
Poland

Agenda

Agenda Learn the latest trends in the industry

09:10 - 10:40
Speaker:
Register
I THE HUMAN FACTOR IN CLAIMS MANAGEMENT
  • Is understanding clients’ needs and expectations the key that drives business performance?
  • How to transform your claims management model in
    order to deliver a truly customer-centric experience?
  • What will the workplace of tomorrow look like?
  • Panel discussion: How to achieve an effective cost management strategy whilst ensuring client’s satisfaction?
    – Reduce costs with claims and underwriting processes’ integration
    – Is partnering with disrupters (insurtechs, aggregators etc.) the key to success?
    – Is outsourcing the claims function an option?
11:10 - 12:40
Speaker:
Register
II TECHNOLOGY DRIVING OPERATIONAL EXCELLENCE
  • Achieve corporate client’s enhanced satisfaction by improving claims handling approach
  • Harnessing technology to shorten the supply chain and
    improve claims service
  • Meeting rising client expectations: The growing role of chatbots and voice assistants in the insurance industry
13:40 - 15:10
Speaker:
Register
III NEXTGEN SOLUTIONS FOR NEXTGEN CUSTOMERS - SHOWCASE SESSION
  • How is digital technology reshaping the claims operations?
  • Telematics and advanced driver assistance systems improving motor claims processing
  • The use of AI and IoT in corporate insurance
15:40 - 16:40
Speaker:
Register
IV CLAIMS MANAGEMENT IN THE DIGITAL AGE
  • How to improve insurance claims recovery?
  • Challenges and opportunities when adopting a new
    analytics strategy
  • How big data analytics can improve claims processes?
  • Harnessing the power of data while protecting the privacy of your customers
09:10 - 10:40
Speaker:
Register
V CLAIMS FRAUD - PREVENTION AND DETECTION
  • Stopping fraudulent behavior before it happens – The role of big data and AI in fraud detection
  • Case study – Insurance Fraud Bureau: Is collaboration crucial for counter-fraud success?
  • Panel discussion: Developing proactive strategies to fight fraudsters
    – Where are fraud departments falling short?
    – Optimizing big data analytics in fraud prevention
    – Leveraging AI to identify fraudulent behavior faster and more effectively
11:10 - 12:40
Speaker:
Register
VI CLAIMS AND RISK MANAGEMENT IN AN EVER-CHANGING ENVIRONMENT
  • Moving on from claims handling to claims prevention
  • Case study – Allianz Global Corporate and Specialty: Aviation risks, claims on the rise
  • Challenges and approaches in large and complex claims adjustment: Managing extreme climate change risks
  • Mitigating risk using predictive and behavioral analytics modeling
  • Emerging risks in personal injury claims
  • The impact of cyber risks on the global insurance industry

Download Brochure

By clicking Request brochure button you agree to let your personal information which are part of this form be used by EuroEvents MRI for the needs of everyday's operation as well as be used for the purposes of direct marketing, but only according to the General Data Protection Regulation in the European Union.

Event Venue

Venue informations

Hotel:

/

Address:

/

Phone Number:

/

Sponsorship

Sponsorship Stand out from the crowd and raise your brand awareness