The inaugural edition of the Connected Insurance Days took place on 6-7th of November 2019, in Berlin Germany, at the beautiful Eurostars Hotel.
Connected Insurance Days Conference uncovered the power of IoT in the insurance industry and explained why should insurers offer more connected products that appeal to their customers. Moreover, we learned the right technologies that insurance companies should embrace to enhance customer experience and above all satisfy and exceed customers’ expectations.
The scope of the conference was highly interactive, having 6 open floor discussions, thus enabling the attendees to actively take part in the discussions.
The First session of the day was dedicated to the new digital ecosystem of connected insurance, with Christopher Meyer-Mölleringhof(coming from LV1871), answered the question how to survive in an ecosystem economy where two or more parties need to interact in order to stay ahead on the competition and Raphael Troitzsch (SwissRe) , who presented the opportunities that the insurers have with utilizing the smart home insurance.
The second session placed The Customer at the heart of connectivity. Emmanuel Djengue (RGAX) provoked the audience to do sit-ups in order to visually show what we already knew, that the new generation of customers is a heavy smartphone user and thus showing us the way in which the development of new products and channels of distribution should be headed.
Carsten Rahlf(ERGO) later explained how insurers can harness the power of data to retain their customer and increase the loyalty.
The session ended with the presentation of the conference chairman Sergej Dolezil (AMODO), who showed with two lucid examples (The Mustang Challenge and Japanese vs Korean cars) that customer’s behavior can be influenced and changed through engagement and showed how to convert sporadic behavior into a lasting habit.
After the fully deserved lunch break, we had the first showcase session where Manuel Heuer (Dacadoo) and Mike Brockman (ThingCo) presented how their platforms and new generation digital solutions (AI, chatbots, telematics) can be used by insurers to better engage their clients
The final session of the day focused on claims, with Dr. Benedikt Laudage (Allianz) presenting how utilizing technology in claims can make the process more efficient and leads to bigger customer satisfaction and retention.
Day II might have been shorter in length, but not even a bit in the quality of the presentations.
Session V was dedicated to unlocking the potential of advanced technologies in an innovative environment.
Harry van der Zwan (NN Group) stressed out that, in an ever-changing insurance environment, where incumbents are facing the “new” challenge of the BigTechs, partnerships are key to sustainability.
Our next speaker, Nuno Horta from Portugal (Ageas) , had a very informative case study on the use of AI as a medical triage tool, which in the case of the Medis Lihna pilot project ended with very positive results.
Following the morning coffee break, we continued with the second showcase session where Ben Bowne (Cambridge Mobile Telematics) and Adam Smolkowski (Makeitright) pointed out the game changers of the insurance sector nowadays.
The day (and the forum) ended by examining the innovative strategies which should be implemented for future success with Dr. Stefan Kröpfl (Zurich) focusing on how to protect the evolving workforce and Sebastian Dominguez (HDI Global) giving an answer to the question “How to make B2b customers more successful”.
The conference was closed by the conference chairman Sergej Dolezil with the brief summary and the closing remarks.
EuroEvents Market Research Institute, would like to thank all of our speakers, partners, sponsors and everybody else involved in the development of this event. Not to forget the panelists (Anca Burke – Idrive, Samarth Shekhar – SixThirty, Kamil Kalużny – Makeitright) who added value by sharing their thoughts, opinions and expertise in the open floor discussions.
We hope that all of you left Berlin inspired, richer for experience and new ideas that will add value to your organizations.
A special thanks go to our conference chairman and panels’ moderator, Mr. Sergej Dolezil who fitted perfectly into the role and gave the entire event a specific tone.
Looking forward meeting you all at the 2020 edition.
For more pictures of the CID2019 please visit
https://www.flickr.com/photos/185134197@N07/sets/72157711707169153/with/49037570261/