SERVICE DESIGN & TECHNOLOGY IN RETAIL BANKING

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Event info

Vienna, Austria

4th & 5th, December

Conference Summary

Embracing digital technology through a new era of innovations in Retail Banking

 

Keeping a strong focus with:

Retail Banking

Retail Products

Product Development

Tech development

Service Design

Customer centricity

AI&Inelegant process

Digitization

Future challenges

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Alfonso Ayuso (invited)

Company:
Banco Sabadell

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Position:
Chief Innovation Officer - Subdirector General

Company:
Banco Sabadell

Country:
Spain

Michael P. Dojacek (Invited)

Company:
BAWAG

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Position:
Division Head Retail Banking / Private & Mid Corporate Customers

Company:
BAWAG

Country:
Austria

Jurgen Vandenbroucke (Invited)

Company:
KBC (Asset Management)

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Position:
Expert General Manager, Head of Innovation and Creation

Company:
KBC (Asset Management)

Country:
Belgium

Tomas Reytt (invited)

Company:
mBank

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Position:
Head of Digital Channels

Company:
mBank

Country:
Czech Republic

Gianni Demichelis (Invited)

Company:
UniCredit

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Position:
Senior Banking Expert

Company:
UniCredit

Country:
Italy

Sigridur Hrefna (Invited)

Company:
Islandsbanki

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Position:
Managing Director Personal Banking

Company:
Islandsbanki

Country:
Island

Agenda

Agenda Learn the latest trends in the industry

08:30 - 09:00
Speaker:
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Registration & Morning Refreshments

08:30 – Registration & Morning Refreshments

09:00 – Opening remarks from the Chairman

09:00
Speaker:
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Welcome and Opening Remarks
09:05
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Ice Breaking Session
09:10 - 10:10
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Session I: NEW-AGE CHALLENGES IN RETAIL BANKING

09:10 – 09:40 Retail Banking: upsides Vs.downsides nowadays

09:00 – 09:30 Major challenges the Retail Finance world faces at the beginning of a new decade

10:10 - 10:30
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Networking & Coffee Break
10:30 - 12:00
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Session II: SIMPLIFYING THE CUSTOMER ENGAGEMENT

10:30 – 11:00 Retail KYC (Know Your Customers) obligations and attributes needed to charge entire Eco-system

11:00 – 11:30 How to create a modular, digital, and secure TPPs (Target Product Profiles) on-boarding process?

11:30 – 12:00 Combining the Power of UX-UI for Driving Better Business performance

12:00 - 13:00
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Interactive Lunch – Know-how and ideas worth mentioning
13:00 - 14:30
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Session III: FINANCIAL SERVICES ENTERING NEW ERA OF CUSTOMER JOURNEY

13:00 – 13:30 The new wave of Services attached to Banking products

13:30 – 14:00 How Service Design-driven Innovations will surprise the Industry in 2020?

14:00 – 14:30 In Retail Banking, the Era of Customer Loyalty is slowly swallowed with Customer Experience

14:30 - 15:00
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Afternoon Networking & Coffee Break
15:00 - 16:30
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Session IV: THE EXCITEMENT WHICH NEW COMPETITION BRINGS TO THE INDUSTRY

15:00 – 15:30 (Guest speech/ Challenging Bank)

15:30 – 16:15 (Panel Discussion) Fintech and Bigtech: Haw have they changed the Banking Industry?

16:15
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Closing Remarks From the Chairman
16:30
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End of Conference Day 1
08:30 - 09.00
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Registration & Welcome Coffee
09:00
Speaker:
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Welcome and Opening Remarks
09:05 - 10:35
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Session 5: EXPLORING ADVANCED TECHNOLOGIES

09:05 – 09:35 Could promises: Major Giants but not without challenges

09:35 – 10:05 Impact of Distributed Lager Technology (DLT) on Retail Banking

10:05 – 10:35 Is Cognitive Banking the Future of Banking?

10:35 - 11:00
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Networking & Coffee Break
11:00 - 12:30
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Session6: BANKS ARE LEVERAGING AI TO IMPROVE CUSTOMERS’ FINANCIAL LIVES

11:00 – 11:30 Harnessing the power of artificial intelligence to transform financial services

11:30 – 12:00 AI advancements around virtual assistants

12:00 – 12:30 A customer-centric approach could revolutionize debt collection

12:30 - 13:30
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Interactive Lunch – Know How and ideas worth mentioning
13:30 - 14:30
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Session 7: IMPROVING DIGITIZATION AND DELIVERY CHANNELS

13:30 – 14:00 Banks are accelerating digital transformation efforts

14:00 – 14:30 Voice Assistant – A new channels for Banks

14:30 - 15:00
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Session 8: RETAIL BANKING TRANSFORMATION- WHAT DOES THE FUTURE HOLD?

14:30 – 15:00 Entering the Invisible Banking Age

15:00 - 15:30
Speaker: Afternoon Networking Break
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15:30 - 16:10
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ROUND TABLE DISCUSSIONS

TABLE DISCUSSION 1: Which are major challenges which Retail Banking is facing?
TABLE DISCUSSION 2: Is it Customer Experience, one driving the wheal in Finance world?
TABLE DISCUSSION3: What is catchy about advanced technologies and Inelegance for Bankers?

16:10
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Summary from the Round Table Discussions
16:15
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End of Conference

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