NEXT GEN TRAVEL INSURANCE

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Event info

Vienna, Austria

4th - 5th, September

Insurance & Innovation

Conference Summary

Next Gen Travel Insurance Conference addresses most of the big questions within the industry:

*Should employers have an international travel policy in place?

*Are there any mandatory insurance requirements that employees should be aware of?

*Does health personnel insurance cover employees’ travel inconveniences and unpredictable medical expenses during business travel?

We are welcoming the first Travel Insurance Conference in Vienna, establishing a focal point in the industry’s key areas that have the highest impact on the overall satisfaction for travel insurance, type of policy which business travelers acquire, distributing travel insurance through different channels rather than regular insurance trade.Popular trends such as ensuring rare & chronic conditions will be discussed, as much as the topics of Brexit and terrorism. Additionally, the topics of technology and travel policies that help drive and enhance travel well-being, will be the starting platform in this first edition of the NGTI. Hearing about innovations, solutions and future challenges in TI industry among key players is what makes NextGen Travel Insurance the leading event in Central Europe. Join us in Vienna to have a remarkable experience!

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Cai Glushak

Company:
AXA Assistance

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Position:
Global Medical Director

Company:
AXA Assistance

Country:
United States of America

Kate Huet

Company:
International Travel and Healthcare Limited

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Position:
Managing Director

Company:
International Travel and Healthcare Limited

Country:
UK

Simon Powell

Company:
Fit 2 Trip

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Position:
CEO

Company:
Fit 2 Trip

Country:
UK

Dr. Krish Shastri

Company:
InsureCancer

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Position:
CEO

Company:
InsureCancer

Country:
UK

Ferdi Akdag

Company:
Customer Care Solutions

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Position:
CEO

Company:
Customer Care Solutions

Country:
Austria

Javier Pellon

Company:
Amadeus IT Group SA

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Position:
Head of Insurance and Ferry Business

Company:
Amadeus IT Group SA

Country:
Spain

Claudia Schmiedhuber

Company:
Alpine Health Consulting

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Position:
Founder & CEO

Company:
Alpine Health Consulting

Country:
Austria

Rafael Senén García

Company:
Coverontrip Digital Insurance

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Position:
CEO and Co-Founder

Company:
Coverontrip Digital Insurance

Country:
Spain

Dejan Jasnic

Company:
ABC Transparency LTD,

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Position:
CEO

Company:
ABC Transparency LTD,

Country:
Switzerland

Pavel Vyskocil

Company:
Global Assistance

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Position:
Medical and Household Assistance Manager

Company:
Global Assistance

Country:
Czech Republic

Jonathon Keymer

Company:
WorldAware Inc.

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Position:

Company:
WorldAware Inc.

Country:
USA

Tim Bilborough

Company:
Northcott Global Solutions

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Position:
Consultant

Company:
Northcott Global Solutions

Country:
UK

Jean-Francois Diet

Company:
PetGuard GmbH

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Position:
CEO

Company:
PetGuard GmbH

Country:
Austria

René van der Poel

Company:
ERGO International

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Position:
Head Competence Center Bancassurance

Company:
ERGO International

Country:
Austria

Sven Thorslund

Company:
GMMI

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Position:
Vice President of  Sales and Account Management Generali Global Assistance & Global Medical Management

Company:
GMMI

Country:
USA

Agenda

Agenda Learn the latest trends in the industry

09:10 - 10:30
Speaker: René van der Poel, Sven Thorslund,
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I MARKET DYNAMICS IN TRAVEL INSURANCE
  •  Brainstorming session: Travel and Health Insurance with Banks
  • Next Dimensions for  customer experience and cost control
    • As travelers are becoming better connected and want more convenience, there`s opportunity for customized solutions.
    • This presentation explores ways to improve customer experience and costs from sales, customer services, cases and claims
11:00 - 12:30
Speaker: Dr. Krish Shastri, Simon Powell, Jean - Francois Diet
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II PRODUCT SOLUTIONS & AVAILABLE INNOVATIONS

 

  • Cancer: Insuring the Uninsurable
    – Cancer Research statistics indicate that the life time risk of being diagnosed with cancer is now 1 in 2 or 50%
    – In Europe, every day 9,500 people are diagnosed with cancer and every day 5,000 people die from cancer
    – How can insurers help and contribute to the quality of life of this deserving sector of the community?
  • Pre-existing pressures?
    – How do and should European insurers treat travelers with uninsurable or pre-existing medical conditions?
    – Automatic inclusion, bespoke underwriting or completely exclude?
    – How do we ensure consumers are correctly insured, as they continue to demand travel insurance into old age?
  • Pet owners: A forgotten target group for (travel) insurers
    • Size of the market/importance of target group
    • Expectations of the target group
    • How owning a domestic animal influences the travel behavior?
    • How can (travel) insurers adapt their products to the needs of the pet owners?
13:30 - 15:00
Speaker: Dejan Jasnic, Simon Powell, Tim Bilborough
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III INTEGRATION OF TECHNOLOGY & FRAUD
  • Case study: Tackling fraud using Behavioral Economics and AI
    • People cheat more when distanced from cash and when reporting online
    • As new customer-friendly solutions expose insurers more than ever to cheating, there is an opportunity to use behavioral economics and machine learning to nudge customers to honesty
  • Panel Discussion: What is the role of InsurTech in Travel Insurance?
    • Moderator: Cai Glushak
    • Participants: Simon Powell, Tim Bilborough, Anna Tikhomirova
15:30 - 17:00
Speaker: Gai Glushak, Jonathon Keymer, Kate Huet
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IV IMPACT OF GLOBALIZATION, BREXIT & TERRORISM
  • Accompanying the long-term traveler and expat
    – Case management
    – Chronic diseases
  • Security considerations for business travelers in a globalized economy
    – Travel security threats to consider for business travelers
    – Case studies: what to take into considerations in specific locations
    – Overview of traveler risk profiles
    – How can travelers mitigate risks?
  • Traveler Protection – the day the world changed and there after
    – How does terrorism affect travelers directly and indirectly?
    – Does the risk of terrorism really affect consumer behavior?
    – What other risks do we need to consider?
    – What does it take to effect change?
    – Terrorism: the new EU 2015 Travel Regulations and the likely impact
09:15 - 10:30
Speaker: Claudia Schmiedhuber, Javier Pellon
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V CUSTOMER RELATIONSHIP, QUALITY AND STRATEGY IN THE DIGITAL AGE
  • The Innovation Challenge
    – How should insurers & service companies create new products?
    – What fields of health care will be on the rise/what does the market need?
    – Targeting a new kind of traveler – millenials & tech-savy travelers: how to satisfy their needs with insurance products
  • Automated Travel Insurance: How to turn potential customers into clients?
    – Travel insurance: key element in travel ecosystem
    – Growing opportunities of cross-selling travel insurance
    – Experience in off-and online channels to boost sales of travel insurance
    – A view into future trends for travel insurance distribution channels
11:00 - 12:30
Speaker: Rafael Senen, Ferdi Akdag, Pavel Vyskocil
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VI IDENTIFYING OPPORTUNITIES AND ADDRESSING CHALLENGES
  • Travel Assistance Services in 21st century: client’s new trends, requirements and requests
    – Services and expectations of our clients in new age – which services could be offered and how to handle them
    – Providing assistance for clients in very specific new areas and locations
    – View into the future – what will come with new generation of travelers
  • How is Travel Industry facing challenges today and how it will change challenges in the future
    – How innovation and travel are impacting already in travel insurance industry
    – What we can expect in following years
    – How travel insurance industry is facing innovation today
    – Present and future challenges
  • Disruptions, Challenges, Opportunities and Risks for Assistance Businesses in the future
    – Dramatic market adjustment in the assistance industry
    – Away from traditions: an example how an assistance solution could look like in a couple of years
    – What could the traditional assistance companies do in order to survive in time of disruptive changes

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Event Venue

Venue informations

Address:

Ungargasse 60, 1030 Wien, Austria

Phone Number:

+43 1 711750

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