BANKING OPERATIONS FORUM EMEA

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Event info

Prague, Czech Republic

18th-19th, September

Financial Institutions & Banks

Conference Summary

Main focus:   *Digitalization  *Process Transformation  *Operational Efficiency

Banks with successful transformation programs manage to achieve enhanced client experience, continuous improvement, operational and cost efficiency and risk mitigation. The approach to transformation depends on the business goal, mostly to improve customer experience, streamline processes, or reduce costs in the back-office operations. The Banking Operations Forum EMEA covers such areas as digitalization, process transformation, customer centricity, operational efficiency and operational risk, AI and process automation.

Attending this Forum and sharing the best practices, along with aligning the operations performance goals of the business priorities, will help your bank enhance the most instinctive operations capabilities and meet transformation objectives.

Sincere appreciation for joining us these two-days in Prague, at Banking Operations Forum EMEA. I truly believe we will meet your expectations and you will get the most of it with your presence. Truly hope you will enjoy the next two days with us, hear the great presentations shared by our selected Speaker Presenters, get most of the opportunities from the networking sessions, actively interact in the discussions and create a memory of an experience that will hold you until the next time we met.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Michael van den Berg

Company:
ABN-AMRO

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Position:
Desk Head commodities & Trade Finance

Company:
ABN-AMRO

Country:
Netherlands

Davor Gašparac

Company:
Erste Group IT International GmbH

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Position:
Head of Group Corporates Division

Company:
Erste Group IT International GmbH

Country:
Austria

Gianni Demichelis

Company:
UniCredit

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Position:
Senior Vice President

Company:
UniCredit

Country:
Italy

Vladimir Pajkovski

Company:
Cardlay

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Position:
Chief Product Officer

Company:
Cardlay

Parwis Tikrani

Company:
Credit Suisse

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Position:
Head Group COO Strategy

Company:
Credit Suisse

Country:
Switzerland

Invited

Teymur Kizilkan

Company:
Deniz Bank

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Position:
Vice President, Innovations

Company:
Deniz Bank

Country:
Turkey

Zsofia Kovacs

Company:
KBC

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Position:
Organizational Advisor

Company:
KBC

Country:
Belgium

Alfonso Calpena

Company:
Santander

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Position:
Head of Technology and Operations

Company:
Santander

Country:
Belgium

Myrna El Khazen Soufan

Company:
Banque Bemo SAL

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Position:
COO Executive Committee Member

Company:
Banque Bemo SAL

Country:
Lebanon

Slavka Sikurova

Company:
Soitron

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Position:
Sales Director

Company:
Soitron

Country:
Slovak Republic

Jan Herian

Company:
APPELLO

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Position:
Business Development Manager

Company:
APPELLO

Country:
Hungary

Peter Zeman

Company:
Erste Bank

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Position:
Head of IT

Company:
Erste Bank

Country:
Slovak Republic

Sean Patterson

Company:
Euro Digital Partners

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Position:
Head of Strategy & Founder EDP Capital

Company:
Euro Digital Partners

Country:
Czech Republic

Agenda

Agenda Learn the latest trends in the industry

09:10 - 09:50
Speaker: Sean Patterson
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I STARTUP COMMUNITY IS THE MAJOR INFLUENCER OF CHANGING AND SIMPLIFYING THE BACK-OFFICE OPERATIONS AT THE FINANCIAL INSTITUTIONS
  • How the startup world is changing banking in 2018?
    – Making sense of a digital banking word through the
    eyes of the startup community is key for Bankers to be
    successful in 2018 and beyond.
09:50 - 12:00
Speaker: Jan Herian, Michael PJ Van Der Berg, Slavka Sikurova
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II SIMPLIFYING THE TRANSFORMATION PROCESS BY DEFINING BUSINESS PRIORITIES
  • Digital Banking experience in landing
    – Fintech revolution puts pressure on Banks
    – Digitalization is the key to competitiveness
    – Automation in the lending processes
  • Manager commodities trade finance operations
    – Who is the employee of the future
    – The ‘computer says no’ syndrome
  • The real benefits of robotics and AI in customer care
    – The best customer service is offered by a live agent who has a digital assistant. Customers can naturally talk to their bank, they can text or chat with them, always and everywhere. This modern trend is called Conversation Banking and it does not only bring significant savings on the operating side but banking services are available to even more customers than before and even language is not a barrier anymore. Robots already understand both Czech and Slovak.
13:00- 14:00
Speaker: Zsofia Kovacs, Parwis Tikrani
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III DRIVING TRANSFORMATION ONTO BANK'S PERFORMANCE ACTIVITIES
  • Simplicity. How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations? (case study of the simplicity program)
    – Country and group level challenges
    – Local and international solutions to simplify
    – Achievements and lessons learned
  • How technology and transformation can support sustainable profitability growth
    – Why IT & Operation maters
    – The mission of the Group Chief Operation Officer at
    Credit Suisse
    – How we support cost reduction and revenue generation by applying the DOT approach
    – Selected examples of how we reduce costs and drive
    effectiveness (e.g. process re-engineering, robotics &
    process automation, front-to-back operating model
09:00 - 09:30
Speaker: Davor Gasparac
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(BEST PRACTICES) YOU WANT TO BE DIGITAL? START TRANSFORMING YOUR CORPORATE CULTURE
  • You want to be digital? Start transforming your corporate culture
    – Digital is not technology, it is a way of doing business (a fool with a tool is still a fool)
    – Key ingredients of “digital” culture what banks can learn from “masters of transformation” in other industries?
    – Practical examples: what happens if you go digital with a traditional mindset?
09:30 - 12:00
Speaker: Myrna El Khazen Soufan, Gianni Demichelis, Vladimir Pajkovski, Teymur Kizilkan
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IV MEASURING OPERATIONAL EFFICIENCY AND VALUE: USE METRICS TO TELL THE BUSINESS STORY
  • Operational alignment
    – The Bank Operational Strategy
    – Operations complementing the Bank Strategy; Shift in Operations roles
    – Adaptation to the New chaotic situation
    – Building the “Habits” of excellence
  • Regulatory pressure and Operational Approaches (case study)
    – Regulatory pressure and its impact on Banking industry
    – Italian cases managed by the banks
    – What’s next?
  • To enrich every transaction – How Cardlay is digitizing commercial banking transactions to ensure business process automation for issuing banks and corporates
    – Market leadership through design to capitalize on digital customer relationship
    – Card Management in real time and enrichment of transaction data
    – Automated reclaim of VAT from international transactions
  • (Key-not presentation) White paper of operations: Blockchain
    – Blockchain in Operations (Use cases) – Communications and partnerships
    – The value created: Country-level – the ‘Must’ steps
13:00 - 14:00
Speaker: Alfonso Calpena, Peter Zeman
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V FUTURE IMPLICATIONS ON TRANSFORMATION PROCESSES

Many banks are embarking on a project of digital transformation to help them drive revenue growth, enhance the customer experience improve productivity, and manage risk. The question is not if, but when! All new models aren’t predictions of what could happen. They’re a ready realities for innovative, fast-moving Banks across the globe
In this environment, playing the role of late adopter can put the Bank at a serious disadvantage. Ready or not, digital transformation is coming – and it’s coming fast.

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Event Venue

Venue informations

Address:

Bělohorská 125/24, Praha 6, PSČ 169 01

Phone Number:

+420 233 102 111

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