BANKING OPERATIONS FORUM EMEA

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Event info

Prague, Czech Republic

18th-19th, September

Financial Institutions & Banks

Conference Summary

Main focus:   *Digitalization  *Process Transformation  *Operational Efficiency

Banks with successful operations transformation programs manage to achieve enhanced client experience, continuous improvement, operational and cost efficiency and risk mitigation. The approach to transformation depends on the business goal, mostly to improve customer experience, streamline processes, or reduce costs in the back-office operations. The Banking Operations Forum EMEA covers such areas as digitalization, process transformation, customer centricity, operational efficiency and operational risk, AI and process automation. Attending this Forum and sharing the best practices, along with aligning the operation’s performance goals to your business priorities, will help your bank enhance the most distinctive operations capabilities and meet transformation objectives. Moreover, the Banking Operations Forum EMEA is co-located event with the 3rd Innovations on Banking Conference at the same Venue in Prague. Getting the opportunity to attend Banking Operations Forum EMEA, you are also receiving a chance to hear more of digital innovations, AI solutions, blockchain technology, cybersecurity and open banking.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Sven Ravndal

Company:
HSBC Private Banking

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Position:
GBP Regional Head of Tranformation Central Europe and Chanell Islands

Company:
HSBC Private Banking

Country:
Switzerland

Teymur Kizilkan

Company:
Deniz Bank

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Position:
Vice President, Innovations

Company:
Deniz Bank

Country:
Turkey

Gianni Demichelis

Company:
UniCredit

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Position:
Senior Vice President

Company:
UniCredit

Country:
Italy

Davor Gašparac

Company:
Erste Group IT International GmbH

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Position:
Head of Group Corporates Division

Company:
Erste Group IT International GmbH

Country:
Austria

Arnaud A. Huet

Company:
Societe General

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Position:
Head of Customer Strategy

Company:
Societe General

Country:
France

Michael van den Berg

Company:
ABN-AMRO

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Position:
Desk Head commodities & Trade Finance

Company:
ABN-AMRO

Country:
Netherlands

Parwis Tikrani

Company:
Credit Suisse

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Position:
Head Group COO Strategy

Company:
Credit Suisse

Country:
Switzerland

Invited

Alfonso Calpena

Company:
Santander

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Position:
Head of Technology and Operations

Company:
Santander

Country:
Belgium

Zsofia Kovacs

Company:
KBC

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Position:
Organizational Advisor

Company:
KBC

Country:
Belgium

Agenda

Agenda Learn the latest trends in the industry

09:10 - 10:30
Speaker: Sven Ravndal, Michael Van Den Berg, Zsofia Kovacs
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I DRIVING TRANSFORMATION IN THE BACK OFFICE (BEST PRACTICES)
  • Simplifying the process by defining business priorities
  • Transforming your back office into a a high – performance environment
  • Simplicity. How to simplify banking products, processes, systems, organizations to enhance customer satisfaction, cost reduction & efficient operations? *case study of the simplicity program)
    – Country and group level challenges
    – Local and international solutions to simplify
    – Achievements and lessons learned
11:00- 12:30
Speaker: Davor Gasparac
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II DIGITALIZATION - MODERN INGREDIENT WHICH CHANGES THE BUSINESS MODEL AND REFLECTS PRODUCTIVITY
  • You want to be digital? Start transforming your corporate culture
    – Digital is not technology, it is a way of doing business (a fool with a tool is still a fool)
    – Key ingredients of “digital” culture: what banks can learn from “masters of transformation” in other industries?
    – Practical examples: what happens if you go digital with a traditional mindset?
  • Confirming your need & stance-full or partial automation
13:30 - 14:30
Speaker: Arnaud A. Huet
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III THE CONCEPT OF CUSTOMER EFFICIENCY IS CRUCIAL FOR THE SUCCESSFUL MANAGEMENT OF THE FINANCIAL INSTITUTION
  • Transforming customer approach to achieve sustainable growth
  • How to be confirmed customer communication and follows – up the customer’s expectations?
09:00 - 10:30
Speaker: Gianni Demichelis, Parwis Tikrani, Teymur Kizilkan
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IV MEASURING OPERATIONAL EFFICIENCY AND VALUE: USE METRICS TO TELL THE BUSINESS STORY
  • Regulatory pressure and Operational Approaches (case study)
    – Regulatory pressure and its impact on Banking industry
    – Italian cases managed by the banks
    – What’s next?
  • How can technology contribute to revenue multiplication, but also cost reduction?
  • White paper of operations: Blockchain
    – Blockchain in Operations (Use cases) – Communications and partnerships
    – The value created: Country level – the ‘Must’ steps
11:00 -12:30
Speaker:
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V HOW TO CALCULATE THE OPERATIONAL RISK PREVENTING THE BUSINESS FROM FAILED PROCEDURES, SYSTEMS, AND POLICIES
  • Operation risk management fills the gal between information security and business administration
  • As the world becoming global, banks share responsibility of securing cyberspace
13:30 - 14:30
Speaker: Alfonso Calpena
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VIII (PANEL DISCUSSION) FUTURE IMPLICATIONS ON TRANSFORMATION PROCESSES

Many banks are embarking on a project of digital transformation to help them drive revenue growth, enhance the customer experience improve productivity, and manage risk. The question is not if, but when! All new models aren’t predictions of what could happen. They’re a ready realities for innovative, fast-moving Banks across the globe
In this environment, playing the role of late adopter can put the Bank at a serious disadvantage. Ready or not, digital transformation is coming – and it’s coming fast.

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Event Venue

Venue informations

Address:

Bělohorská 125/24, Praha 6, PSČ 169 01

Phone Number:

+420 233 102 111

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