BALTIC EXECUTIVE MEDICAL TOURISM SUMMIT

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Event info

Riga, Latvia

23rd & 24th, October

Healthcare & Pharma

Conference Summary

EuroEvents is pleased to invite you to the Baltic Executive Medical Tourism Summit, on 23rd and 24th of October 2019 in Latvia.

Following five remarkable editions of the Medical Tourism Conference, we take a deep dive into the specifics of the Baltic region. For the inaugural edition of the Summit, the program is patient-centric – The focus is on the traditional ways and the use of new technologies to improve the patient’s journey while finding ways to cut costs.

It is our pleasure to offer you insights from the industry leaders and contacts from medical tourism facilitators that will help you win these trends. The Summit program will offer perspectives from all industry players and a B2B workshop to help you win new clients

Prepare to grasp the intense networking and learning opportunities this October in Latvia!

 

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Maris Luks

Company:
AmberLife Cancer Clinic

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Position:
CEO & Partner

Company:
AmberLife Cancer Clinic

Daniel Coulton-Shaw

Company:
Global Clinic Rating

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Position:
CEO & Founder

Company:
Global Clinic Rating

Country:
Austria

Angeliki Katsapi

Company:
Temos Hellas

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Position:
Director & Certified Assessor

Company:
Temos Hellas

Mert Demirsöz

Company:
Dünyagöz

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Position:
Assistant Manager International Business Development

Company:
Dünyagöz

Tatyana Sokolov

Company:
Medica Tour

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Position:
CEO

Company:
Medica Tour

Ghanim Al Marri

Company:
American Hospital Dubai

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Position:
Director of Government Relation /Corporate Relation/Medical Tourism

Company:
American Hospital Dubai

Mustafa Temiz

Company:
Clinic Center

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Position:
Founder & Owner

Company:
Clinic Center

Country:
UK

Nina Sarkisian

Company:
Jerarsi Clinic

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Position:
Executive Director

Company:
Jerarsi Clinic

Adilya Satybaldiyeva

Company:
Medsputnik

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Position:
Director

Company:
Medsputnik

Henrik Salamon

Company:
Optima Rehab/Health & Care of Scandinavia

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Position:
CEO

Company:
Optima Rehab/Health & Care of Scandinavia

Lutz Lungwitz

Company:
German Medical Wellness Association

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Position:
President

Company:
German Medical Wellness Association

Shahsuvar Hajizada

Company:
Rhazes Global

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Position:
Director

Company:
Rhazes Global

Piret Hirv

Company:
Tallinn Science Park Tehnopol

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Position:
Manager, Connected Health Cluster | Head of Health Technology Division

Company:
Tallinn Science Park Tehnopol

Agenda

Agenda Learn the latest trends in the industry

08:00 - 09:00
Speaker:
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REGISTRATION & MORNING REFRESHMENTS
  • 08:00 – 08:45 Registration & Morning Refreshments 
  • 08:45 – 09:00 Opening Session: 

Latvia officials

Opening remarks from the Chairman

09:00 – 10:45
Speaker: Shahsuvar Hajizada, Mustafa Temiz, Tatyana Sokolov, Adilya Satybaldiyeva
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SESSION I: MEIDCAL TOURISM UPDATE: INDUSTRY TRENDS AND DEVELOPMENT
  • 09:00 – 09:25 We Bring Together The Entire Ecosystem
    •  What?
    • Who?
    •  How?

Shahsuvar Hajizada, Director, Rhazes Global

  • 09:25 – 09:50 Patient journey: From the beginning to the end

    • First contact with patient
    • Understanding and managing expectations
    • Delivering the expected service while patient is in the country
    • Aftercare

    Mustafa Temiz, Clinic center, Owner & Founder

  • 09:50– 10:45 Panel Discussion: Evaluating the service provider: What should be done for a 5 star review? Revealing secrets:
    • Specificity of the key markets for the Baltic Medical & Wellness providers
    • What are the particularities of Scandinavia, CIS and UK markets?
    • Which are the patient needs from these countries?
    • How to provide the best services and patient experience for these patients?

Tatyana Sokolov, CEO, Medica Tour

Adilya Satybaldiyeva, Director, Medsputnik 

 

  • 10:45 – 11:00 Networking Break
11:00– 12:45
Speaker: Nina Sarkisian, Mert Demirsoz, Angeliki Katsapi
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SESSION II: INTERNATIONAL REPUTATION AS A COMPETITIVE ADVANTAGE
  • 11:00 – 11:25 How to make a country leader of medical tourism: From zero to number one
    • Leading countries for medical tourism today
    • How did they reach it?
    • What is the secret of their success?
    • Is it possible to repeat it in our days?

Nina Sarkisian, Executive Director, Jerasi Clinic

  • 11:25 – 11:50 Dunyagoz Excellence in Eye Care 
    • Who we are
    • How we work
    • Our workflow

Mert Demirsoz, Assistant Manager International Business Development, Dunyagoz Hospital Group 

  • 11:50 – 12:15 The role of Accreditation programs: Would it help to achieve state of the art medical tourism services?  
    • Accreditation basis: Patients Safety
    • Clinical Management standardization and Services effectiveness’ enhancement, Clinical and Non Clinical risks management. Medical Tourism cycle
    • Tangibles for the International Patient Treatment
    •  Temos International Accreditation programs
    • Accreditation as a neutral- independent evaluation process towards the achievement of a significant competitive advantage for the providers

Angeliki  Katsapi, Director & Certified Assessor, Temos Hellas

 

12:15 – 13:15
Speaker:
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Lunch Break

Enjoy Latvian cuisine – Meet industry leaders from around the world

13:15 – 14:30
Speaker: Lutz Lungwitz, Maris Luks, Ghanim Al Marri
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SESSION III: DELIVERING STATE OF THE ART SERVICE AND PATIENT EXPERIENCE
  • 13:15 – 13:40  Wellness and spa – authentic patient experience

Lutz Lungwitz, President, German Medical Wellness Association

  • 13:40 – 14:05  Amber Life: The future of cancer treatment, medicinal properties and application

Maris Luks, CEO & Partner, AmberLife Cancer Clinic

  • 14:05 – 14:30 American Hospital Dubai medical tourism: Facilitating a seamless  patient experience
    • Hospital оverview
    • Mayo Clinic Care Network
    • Scope of services
    • Patient journey and services

Ghanim Al Marri, Director of Government Relation, Corporate Relation, Medical Tourism, American Hospital Dubai

 

  • 14:30 – 14:45 Networking Break
14:45 – 16:30
Speaker: Henrik Salamon
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SESSION IV: THE HEALTHCARE PROVIDERS' ENVIRONMENT: OPINIONS FROM STAKEHOLDERS IN THE MEDICAL TOURISM INDUSTRY
  • 14:45 – 15:10 What are the trigger points for a patient to take a treatment outside their country?
    • How to attract them
    • The demand for treatment is increasing
    • The trust in public health organisations

Henrik Salamon, CEO, Optima Rehab/Health & Care of Scandinavia

  • 15:10 – 15:35 International Health Insurance and Innovative solutions for the Medical Traveler

 

  • 15:35 – 16:30 Panel Discussion: Promotion in Medical tourism industry: What should be done for better promotion of clinic’s destination
    • How to promote your clinic internationally?
    • What are the challenges in promotions!?
    • What can a clinic make to promote the destination?

 

  • 16:30 – 16:45 Networking Break
16:45 – 19:00
Speaker: Daniel Shaw, Piret Hirv
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SESSION V: THE USE OF NEW TECHNOLOGIES AND ADVANCING SALES
  • 16:45 – 17:10 Going digital in promotion of the healthcare services
    • Online promotional strategies
    • Choosing the right communication channels

Daniel Shaw, CEO, Global Clinic Rating  (invited)

  • 17:10– 17:35 Advanced technologies for distance provision of services
    • Healthcare and patient satisfaction data analytics
    • Telemedicine, and more
    • Patients’ views on technology and challenges of adoption

Piret Hirv, Manager, Connected Health Cluster | Head of Health Technology Division, Tallinn Science Park Tehnopol

  • 17:35 – 18:00 The use of social media for customer conversion
18:00
Speaker:
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SUMMARY AND CONCLUSIONS

End of conference program for Day I

19:30 - 22:00
Speaker:
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GALA DINNER
08:00 - 09:00
Speaker:
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REGISTRATION & MORNING REFRESHMENTS
  • 08:00 – 08:45 Registration & Morning Refreshments 
  • 08:45 – 09:00 Welcome and Opening Remarks
09:00 – 10:00
Speaker:
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b2B NETWORKING MEETINGS1
10:00-10:15
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BREAK
10:15 – 11:15
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B2B NETWORKING MEETINGS II
11:15 – 11:30
Speaker:
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BREAK
11:30 – 12:30
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B2B NETWORKING MEETINGS III
12:30-14:00
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NETWORKING LUNCH
14:00 – 18:00
Speaker:
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HOSPITAL SITE VISIT

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Event Venue

Venue informations

Address:

24 Kugu Street, Riga,LV-1007,Latvia

Phone Number:

+ (371) 6706 1111

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