4TH ANNUAL INSURANCE CLAIMS FORUM

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Event info

Munich, Germany

22nd - 23rd, May

Financial Services

Conference Summary

Insurers are now embracing and leveraging new innovations that offer customers the choice and speed they’re looking for.
Today’s insurers must meet the growing customer demands for convenience, choice, a personalized experience, and a faster, automated service across the whole insurance journey, from purchase to first notice of loss (FNOL) to settlement.
At the same time, they have also seen the insurance industry starting its own makeover, from being a late-adopter cautiously eying new technologies, to embracing and leveraging new innovations that offer customers the choice and speed they’re looking for, with the added bonus of reduced loss adjusting expense and more accurate loss estimates.
The 4th Annual Insurance Claims Forum will look to the latest trends and updates from a market view, discussing the potential of AI and all advanced technologies, sharing how the big players are maximizing clients satisfaction and raising their efficiency and quality of their services.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Eberhard Witthoff

Company:
Munich Re

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Position:
Head of Claims - Asia Pacific, North America, Global Clients and Cyber Claims

Company:
Munich Re

Country:
Germany

Jonathan Clark

Company:
SCOR

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Position:
Global Head of Business Solutions Claims

Company:
SCOR

Country:
UK

Arturo Derqui Lopez-Linarez

Company:
AXA Spain

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Position:
Head of claims

Company:
AXA Spain

Country:
Spain

2018 Speaker

Horst Nussbaumer

Company:
Zurich Deutscher/ Zurich Insurance

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Position:
Chief Claims Officer

Company:
Zurich Deutscher/ Zurich Insurance

Country:
Germany

2018 Speaker

Ulrich Werwigk

Company:
Swiss Re

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Position:
Vice President

Company:
Swiss Re

Country:
Germany

2018 Speaker

Dirk Schumacher

Company:
AIG

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Position:
Team Manager Global Investigation Services & Global Recovery Service

Company:
AIG

Country:
Germany

2018 Speaker

Madalin Rosu

Company:
BAAR (Romanian motor insurance bureau)

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Position:
President

Company:
BAAR (Romanian motor insurance bureau)

Country:
Romania

2018 Speaker

Dejan Jasnic

Company:
Transparency ltd

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Position:
CEO; ABC

Company:
Transparency ltd

Country:
UK

Dejan Jasnic is an expert in Fraud Management and the Director of ABC Transparency LTD, a UK based consultancy firm. In his career he served as a corporate lawyer at Siemens and experienced the aftermath of the one of the biggest corruption scandals in the corporate world. Later, he was engaged by the largest insurance group in the Adriatic region, Zavarovalnica Triglav, to set up and head an anti-fraud office throughout the group, dealing with internal and corporate frauds, as well as insurance frauds. Since 2015 he is active in his own company ABC Transparency LTD, which offers claims fraud detection services to insurers and provides content consulting as a subject matter expert in fraud management IT implementation projects in large insurance companies. Dejan is lawyer with the state judicial exam, holds LLM degree from the London School of Economics and Political Science and an Executive MBA from IEDC Bled School of Management.

Simone Macelloni

Company:
BNP Paribas Cardif

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Position:
Head of Marketing R&D

Company:
BNP Paribas Cardif

Country:
Italy

Speaker 2017

Rodolphe Menn

Company:
RSA

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Position:
Claims Manager

Company:
RSA

Country:
France

2018 Speaker

Rashid Sakhapov

Company:
Marsh

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Position:
Vice President

Company:
Marsh

Country:
Russia

2018 Speaker

Sara Costantini

Company:
CRIF

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Position:
Managing Director

Company:
CRIF

Country:
Italy

2018 Speaker

Jan-Erik Fredriksson

Company:
If Insurance (If P&C Insurance)

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Position:
Nordic Head of Process Development and Strategy, Claims

Company:
If Insurance (If P&C Insurance)

Country:
Finland

2018 Speaker

Vera Sønsthagen

Company:
Gjensidige Forsikring

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Position:
Claims Department Manager at Gjensidige (Motor, foreign and cargo claims)

Company:
Gjensidige Forsikring

Country:
Norway

2018 Speaker

Sergey Kislov

Company:
“Kovalev, Tugushi & partners” Law Office

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Position:
Partner

Company:
“Kovalev, Tugushi & partners” Law Office

Country:
Russia

2018 Speaker

Nikolai Kröger

Company:
JuraSolutions RA GmbH

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Position:
Managing Director

Company:
JuraSolutions RA GmbH

Country:
Germany

Speaker 2017

Sonja Stirnimann

Company:
Incore Bank AG and APIAX AG

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Position:
CEO & Founder Structuul AG, Independent Board Member

Company:
Incore Bank AG and APIAX AG

Country:
Switzerland

2018 Speaker

Dan Ostergaard

Company:
PolicyStore

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Position:
CEO

Company:
PolicyStore

Country:
Switzerland

2018 Speaker

Agenda

Agenda Learn the latest trends in the industry

08:30 - 09:00
Speaker:
Register
REGISTRATION AND OPENING REMARKS

 

08:30 – 09:00 Registration & Morning Coffee

 

09:00 Welcome and Opening remarks from the Chairman

09:00 - 10:30
Speaker: TBA
Register
SESSION I: MARKET OUTLOOK ON CLAIMS TRANSFORMATION

 

09:00-09:30 Automated Claims Benefits 

09:30-10:00 Driving Efficiency in Claims Operations 

10:00-10:30 Next Gen Insurance Claims in the age of the consumer 

10:30 - 11:00
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
11:00 - 12:30
Speaker: TBA
Register
SESSION II: ARE YOU READY FOR THE CHALLENGES?

 

11:00-11:30 How to deliver a superior customer service?

 

11:30-12:00 How to improve claims outcomes? 

 

12:00-12:30 Natural catastrophe claims handling

 

Jonathan Clark, Global Head of BUsiness SOlutions Claims, SCOR, UK

12:30 - 13:30
Speaker: TBA
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LUNCH

 

Great opportunity to interact with market leaders in relaxing environment

13:30 - 14:30
Speaker: TBA
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SESSION III: CLAIMS PROCESS: WHAT OPPORTUNITIES CAN BE DELIVERED BY THE INNOVATION ?

 

13:30-14:00 How predictive analytics can speed up your claim process? 

14:00-14:30 Touchless claims and it’s impact on customer satisfaction 

14:30 - 15:00
Speaker: TBA
Register
PANEL DISCUSSION: EMBRACING THE ADVANCED TECHNOLOGIES IS THAT ALL WHAT WE NEED?

 

Keeping pace with developing technology is essential in taking advantage of the new opportunities it presents, But what’s next? How can we implement and choose the right technology that fits our business, what threats are behind the use of these technologies?

15:00 - 15:30
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
15:30 - 16:30
Speaker: TBA
Register
SESSION IV: FRAUD IN THE DIGITAL ERA: TURNING THE THREAT INTO AN OPPORTUNITY

 

15:30 – 16:00 Balancing fraud prevention with customer satisfaction

 

16:00 – 16:30 The use of analytics for claim fraud detection : Case Study

16:40 - 16:45
Speaker:
Register
CHAIRMAN'S SUMMARY & CLOSING REMARKS

 

End of the conference Day I

08:30 - 09:00
Speaker:
Register
REGISTRATION & OPENING REMARKS

 

08:30 – 09:00 Registration & Morning Coffee

 

09:00 Welcome and opening remarks from the Chairman

09:00 - 10:30
Speaker: TBA
Register
SESSION V: UNCOVERING THE POWER OF ARTIFICIAL INTELLIGENCE IN CLAIMS PROCESSING

 

09:00-09:30 What do high performance claims look like in the digital age : IoT, Telematics, Data Driven 

09:30-10:00 Visual Analytics in claim settlement 

10:00-10:30 How Chatbots are transforming your customer experience ? 

10:30 - 11:00
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
11:00 - 12:00
Speaker: TBA
Register
SESSION VI: INSURTECH REVOLUTION

 

11:00-11:30 Insurtech rise and it’s impact on the future of the industry

11:30-12:00 Why partnering with the disrupter is a key to success ? 

12:00 - 13:00
Speaker:
Register
NETWORKING LUNCH

 

Great opportunity to interact with market leaders in relaxing environment

13:00 - 14:00
Speaker: Eberhard Witthoff
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SESSION VII: CYBER SECURITY AND RISK MANAGEMENT

 

Cyber Claims worldwide

 

Eberhard Witthoff, Head of Claims, Asia-Pacific, North America, Global Clients and Cyber Claims, Munich Re, Germany

14:10 - 14:30
Speaker:
Register
CONCLUSIONS & REMARKS FROM THE SESSIONS

 

End of the conference

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