4TH ANNUAL INSURANCE CLAIMS FORUM

Register Now
Event info

Munich, Germany

22nd - 23rd, May

Financial Services

Conference Summary

Insurers are now embracing and leveraging new innovations that offer customers the choice and speed they’re looking for.
Today’s insurers must meet the growing customer demands for convenience, choice, a personalized experience, and a faster, automated service across the whole insurance journey, from purchase to first notice of loss (FNOL) to settlement.
At the same time, they have also seen the insurance industry starting its own makeover, from being a late-adopter cautiously eying new technologies, to embracing and leveraging new innovations that offer customers the choice and speed they’re looking for, with the added bonus of reduced loss adjusting expense and more accurate loss estimates.
The 4th Annual Insurance Claims Forum will look to the latest trends and updates from a market view, discussing the potential of AI and all advanced technologies, sharing how the big players are maximizing clients satisfaction and raising their efficiency and quality of their services.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Eberhard Witthoff

Company:
Munich Re

View more

Position:
Head of Claims - Asia Pacific, North America, Global Clients and Cyber Claims

Company:
Munich Re

Country:
Germany

Jonathan Clark

Company:
SCOR

View more

Position:
Global Head of Business Solutions Claims

Company:
SCOR

Country:
UK

John Pyall

Company:
Great Lakes Insurance SE

View more

Position:
Head of MGA Cockpit

Company:
Great Lakes Insurance SE

Country:
UK

Andreas Shell

Company:
Wilhelm Rechtsanwalte

View more

Position:
Attorney at Law of Counsel

Company:
Wilhelm Rechtsanwalte

Country:
Germany

Björn Bierhaalder

Company:
MCH Consultancy

View more

Position:
Expert: Customer Centricity Insurance Industry

Company:
MCH Consultancy

Country:
Netherlands

Scott Clayton

Company:
Zurich

View more

Position:
Head of Claims Fraud

Company:
Zurich

Country:
UK

Cees Werff

Company:
Claims Corporation Network

View more

Position:
International Insurance Executive

Company:
Claims Corporation Network

Country:
Netherlands

Speaker 2017

Ulrich Werwigk

Company:
Swiss Re

View more

Position:
Vice President

Company:
Swiss Re

Country:
Germany

2018 Speaker

Diego Assef

Company:
Allianz

View more

Position:
Leader Monitoring Claims Financial Lines – Civil Law

Company:
Allianz

Country:
Germany

Paul Zarzara

Company:
Uniqa

View more

Position:
Head of Insurance Claims

Company:
Uniqa

Country:
Romania

Allen Gessen

Company:
Specialist Solutions

View more

Position:
Senior Partner

Company:
Specialist Solutions

Country:
Estonia

Renaud Million

Company:
Spixii

View more

Position:
Co-Founder & Chief Executive Officer

Company:
Spixii

Country:
UK

Dejan Jasnic

Company:
ABC Transparency

View more

Position:
CEO

Company:
ABC Transparency

Country:
Switzerland

Sergey Vasilenko

Company:
Loss Adjusters Bureau

View more

Position:
Director Property Claims

Company:
Loss Adjusters Bureau

Country:
Russia

Agenda

Agenda Learn the latest trends in the industry

08:30 - 09:00
Speaker:
Register
REGISTRATION AND OPENING REMARKS

 

08:30 – 09:00 Registration & Morning Coffee

 

09:00 Welcome and Opening remarks from the Chairman

Dejan Jasnic, CEO, ABC Transparency LTD, Switzerland

09:00 - 10:30
Speaker: Paul Zarzara, Andreas Shell, Ulrich Werwigk
Register
SESSION I: MARKET OUTLOOK ON CLAIMS TRANSFORMATION

 

09:00-09:30 Digital transformation in claims – Intelligent Automation 

Paul Zarzara, Head of Insurance Claims, UNIQA, Romania

09:30-10:00 „Both sides now…“

Experiencing Corporate Insurance Claims on the Insureds Side with Insurer Eyes and a Smile

  • Insureds in a Claim Situation – OMG! What now?
  • How Insurers present themselves – (Self-) Per- (or De-) ception and Reality
  • The Role of Brokers or: Whose Side are you on?
  • How do Lawyers fit in – We know better, maybe.
  • Main Issues – Why things can go wrong.
  • Suggested Solutions and Ideas.

Andreas Shell,  Attorney at Law Of Counsel, Wilhelm Rechtsanwälte, Germany

10:00-10:30 Claims management in a digital environment – Contribution and challenges of complex claims

Ulrich Werwigk, Claims Manager ,Vice President
Property & Casualty Business Management, Swiss Re, Germany

10:30 - 11:00
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
11:00 - 12:30
Speaker: Björn Bierhaalder, Diego Assef, Jonathan Clark
Register
SESSION II: ARE YOU READY FOR THE CHALLENGES?

 

11:00-11:30 Delivering excellent customer service

Björn Bierhaalder, Expert: Customer Centricity Insurance Industry, MCH Consultancy, Netherlands

 

11:30-12:00 Emerging Technology Issues and the Impact on Lawyers’ Professional Liability Claims 

Diego Assef, Leader Monitoring Claims Financial Lines – Civil Law, Allianz, Germany

 

12:00-12:30 Natural catastrophe claims handling

Jonathan Clark, Global Head of BUsiness SOlutions Claims, SCOR, UK

12:30 - 13:30
Speaker:
Register
LUNCH

 

Great opportunity to interact with market leaders in relaxing environment

13:30 - 14:30
Speaker: Cees Werff
Register
SESSION III: CLAIMS PROCESS: WHAT OPPORTUNITIES CAN BE DELIVERED BY THE INNOVATION ?

 

13:30-14:00 Digital transformation and Innovation

Cees Werff, President & CEO, Claims Corporation Network, Netherlands 

 

14:00-14:30 Touchless claims and it’s impact on customer satisfaction 

14:30 - 15:00
Speaker: Panelists
Register
PANEL DISCUSSION: EMBRACING THE ADVANCED TECHNOLOGIES IS THAT ALL WHAT WE NEED?

 

Keeping pace with developing technology is essential in taking advantage of the new opportunities it presents, But what’s next? How can we implement and choose the right technology that fits our business, what threats are behind the use of these technologies?

Paul Zarzara, Head of Insurance Claims, UNIQA, Romania

Renaud Million, Co-Founder & Chief Executive Officer, Spixii, UK

Cees Werff, President & CEO, Claims Corporation Network, Netherlands

Björn Bierhaalder, Expert: Customer Centricity Insurance Industry, MCH Consultancy, Netherlands

15:00 - 15:30
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
15:30 - 16:30
Speaker: Scott Clayton
Register
SESSION IV: FRAUD IN THE DIGITAL ERA: TURNING THE THREAT INTO AN OPPORTUNITY

 

15:30 – 16:00 Large scale fraud detection and prevention in mass insurance products

Allen Gessen, Senior Partner, Specialist Solutions, Estonia

16:00 – 16:30 The use of analytics for claim fraud detection: Case Study

Scott Clayton, Head of Claims Fraud, Zurich, UK

16:40 - 16:45
Speaker:
Register
CHAIRMAN'S SUMMARY & CLOSING REMARKS

 

End of the conference Day I

08:30 - 09:00
Speaker:
Register
REGISTRATION & OPENING REMARKS

 

08:30 – 09:00 Registration & Morning Coffee

 

09:00 Welcome and opening remarks from the Chairman

Dejan Jasnic, CEO, ABC Transparency LTD, Switzerland

09:00 - 10:30
Speaker: Dejan jasnic, Renaud Million
Register
SESSION V: UNCOVERING THE POWER OF ARTIFICIAL INTELLIGENCE IN CLAIMS PROCESSING

 

09:00-09:30 What do high performance claims look like in the digital age : IoT, Telematics, Data Driven ?

 

09:30-10:00 AI Solutions for claims processing 

Dejan Jasnic, CEO, ABC Transparency LTD, Switzerland

10:00-10:30 Saving the customer by automating the FNOL: A case study of Claims Chatbots

Renaud Million, Co-Founder & Chief Executive Officer,
Spixii, UK

10:30 - 11:00
Speaker:
Register
REFRESHMENTS & COFFEE NETWORKING BREAK
11:00 - 11:30
Speaker: John Pyall
Register
SESSION VI: INSURTECH REVOLUTION

 

11:00-11:30 Why partnering with the disrupter is a key to success? 

John Pyall, Head of MGA Cockpit, Great Lakes Insurance SE, UK

11:30 - 12:00
Speaker: Eberhard Witthoff
Register
SESSION VII: CYBER SECURITY AND RISK MANAGEMENT

11:30-12:00 Cyber claims worldwide 

Eberhard Witthoff, Head of Claims – Asia-Pacific,
North America, Global Clients and Cyber Claims,
Munich Re, Germany

12:00 - 12:10
Speaker:
Register
CONCLUSIONS & REMARKS FROM THE SESSIONS

 

End of the conference

12:10 - 13:10
Speaker:
Register
NETWORKING LUNCH

Great opportunity to interact with market leaders in a
relaxing environment

Download Brochure

By clicking Request brochure button you agree to let your personal information which are part of this form be used by EuroEvents MRI for the needs of everyday's operation as well as be used for the purposes of direct marketing, but only according to the General Data Protection Regulation in the European Union.

Event Venue

Venue informations

Address:

Hofmannstraße 1, 81379 Munich

Phone Number:

+49 (0)89 - 201 801 0

Sponsorship

Sponsorship Stand out from the crowd and raise your brand awareness