Country

Frankfurt, Germany

DATES

7th, November

Industry

Telecom Billing
Conference Summary

As telecommunications orders become more complex and customers demand better service, communications service providers must rise to the occasion. Hence,the integration between Customer Relationship Management (CRM) and billing systems is now crucial more than ever.

This conference aims to connect only the best leaders in the market and to provide you with the best practices and practical case studies from the leading telecoms & solution providers companies. Hearing from the leading industry players, the attendees will gain a sense of what it takes to embrace a smart billing & flexible architecture capable of supporting new and agile services and consumers whilst keeping costs and risk down.

Join this unique business gathering and learn how to master the digital transformation both in billing and customer area and become better suited for the e-generation.

Who should attend:
Partners, CEO’s, Founders, Co-founder, General Managers, Presidents/ Vice Presidents, Directors, Board Directors, Business development directors and the follwoing:
• Senior Telecom Billing Analyst
• Group Head of Customer Experience
• Head of Online Innovation, User Experience and Analytics
• Retention and Customer Experience Manager
• Billing Coordinator
• Compliance Manager
• Head of Billing Processes
• Head of Payments
• Billing & Payments Manager
• Billing Transforamtion Expert
• Enterprise Billing and Agile Transformation

The conference is special designed for technical & non technical professionals both from telecoms industry and vendor companies. But as well for all professionals who need an update and refresher on developments in the billing process for IP networks, and Wireless, Marketing, sales and sales support from billing systems vendors, integrators and consultants.

20+ Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Agenda Learn the latest trends in the industry

09:00 - 10:30

Speaker: TBA

I OVERVIEW OF THE MODERN TELECOMMUNICATIONS INDUSTRY
  • End of Roaming Charges! What the Roaming Regulation brings to the industry?
  •  What are the most effective methods for achieving billing transformation?
  •  The Shift From Legacy to Next Generation of OSS & BSS

10:45 - 12:30

Speaker: TBA

II CHALLENGES & TRENDS OF THE TELECOMS BILLING SYSTEMS
  • Converting billing – Why is important?
  • Overcoming the complexity of charging and pricing models
  • Telecoms in the cloud and IOT era
  • Migration of data & data synchronization
  • Security & Fraud

13:30-14:00

Speaker: TBA

PANEL DISCUSSION

What are the cost-saving opportunities in telecom billing?

14:00: 15:30

Speaker: TBA

III IT'S ALL ABOUT MONEY! INVOICING, PAYMENTS, REVENUE
  • Automatic invoicing and why telecoms should invest in it?
  • In what way PayPal, Amazon, Google, AliPay are disrupting the telecoms billing system
  • Modification of the revenue system and what platforms can make the transition less painful

15:45 - 16:45

Speaker: TBA

IV CUSTOMER CARE 2.0 - THE NEW BATTLEFIELD
  • Personalization & Effective methods to ensure your service remains accessible and easy to use
  • Omni – channel experience
  • Overcoming complexity to achieve real-time, unified and accurate billing
  • How Machine Learning can enrich customer experience
Sponsorship Stand out from the crowd and raise your brand awareness
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