OPERATIONS TRANSFORMATION FORUM 2018

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Event info

Prague, Czech Republic

18th-19th, September

Financial Institutions & Banks

Conference Summary

Operations Transformation Forum 2018

Banks with successful operations transformation programs manage to achieve enhanced client experience, continuous improvement, operational and cost efficiency and risk mitigation. The approach to transformation depends on the business goal, mostly to improve customer experience, streamline processes, or reduce costs in the back-office operations. The Operations Transformation Forum 2018 covers such areas as digitalization, process transformation, customer centricity, operational efficiency and operational risk, AI and process automation.

Attending this Forum and sharing the best practices, along with aligning the operation’s performance goals to your business priorities, will help your bank enhance the most distinctive operations capabilities and meet transformation objectives.

Moreover, the Operations Transformation Forum 2018 is co-located event with the 3rd Innovations on Banking Conference at the same Venue in Prague. Getting the opportunity to attend Operations Transformation Forum 2018, you are also receiving a chance to hear more of fresh digital innovations, AI solutions, blockchain technology, cybersecurity and openbanking.

Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Sven Ravndal

Company:
HSBC Private Banking

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Position:
GBP Regional Head of Tranformation Central Europe and Chanell Islands

Company:
HSBC Private Banking

Country:
Switzerland

Gurhan Cam

Company:
DenizBank

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Position:
Deputy CDO

Company:
DenizBank

Country:
Turkey

Davor Gašparac

Company:
Erste Group IT International GmbH

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Position:
Head of Group Corporates Division

Company:
Erste Group IT International GmbH

Country:
Austria

Arnaud A. Huet

Company:
Societe General

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Position:
Head of Customer Strategy

Company:
Societe General

Country:
France

Parwis Tikrani

Company:
Credit Suisse

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Position:
Head Group COO Strategy

Company:
Credit Suisse

Country:
Switzerland

Invited

Gabor Megyesi

Company:
Banco do Brasil

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Position:
Data Protection Officer

Company:
Banco do Brasil

Country:
Austria

Alfonso Calpena

Company:
Santander

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Position:
Head of Technology and Operations

Company:
Santander

Country:
Belgium

Zsofia Kovacs

Company:
KBC

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Position:
Change Management and Process Expert

Company:
KBC

Country:
Belgium

Invited

Agenda

Agenda Learn the latest trends in the industry

09:00 - 10:30
Speaker: Sven Ravndal
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I DRIVING TRANSFORMATION IN THE BACK OFFICE
  • Simplifying the process by defining business priorities
  • Operational efficiency vsv integration & automation
11:00- 12:30
Speaker: Davor Gasparac, Gabor Megyesi
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II DIGITALIZATION - MODERN INGREDIENT WHICH CHANGES THE BUSINESS MODEL AND REFLECTS PRODUCTIVITY
  • You want to be digital? Start transforming your corporate culture
    – Digital is not technology, it is a way of doing business (a fool with a tool is still a fool)
    – Key ingredients of “digital” culture: what banks can learn from “masters of transformation” in other industries?
    – Practical examples: what happens if you go digital with a traditional mindset?
  • GDPR implementation and implications
  • Confirming your need & stance-full or partial automation
13:30 - 15:00
Speaker: Zsofia Kovacs
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III EMERGING TECHNOLOGY CAN REMODEL THE BACK-OFFICE PROCESS
  • The process of harmonization of front, middle & back office
  • New technologies can be well applied if the content and output is also simple and customer – friendly
  • Banks must demonstrate profitability or face extinction
09:00 - 10:30
Speaker: Parwis Tikrani, Gurhan Cam
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IV MEASURING OPERATIONAL EFFICIENCY AND VALUE: USE METRICS TO TELL THE BUSINESS STORY
  • Using the right metrics in measuring performance
  • How can technology contribute to revenue multiplication, but also cost reduction?
  • Outsourcing leads to an increase in productivity and efficiency in the process thereby contributing to the bottom-line of your company
11:00 -12:30
Speaker: Arnaud A. Huet
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V THE CONCEPT OF CUSTOMER EFFICIENCY IS CRUCIAL FOR THE SUCCESSFUL MANAGEMENT OF THE FINANCIAL INSTITUTION
  • Transforming customer approach to achieve sustainable growth
  • How to confirm customer communication follow-up the customer’s expectations?
  • Get to know your customer, in some cases even better than yourself!
13:30 - 14:30
Speaker: Giles Mawas
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VI HOW TO CALCULATE THE OPERATIONAL RISK PREVENTING THE BUSINESS FROM FAILED PROCEDURES, SYSTEMS AND POLICIES
  • Operation risk management fills the gap between information security and business administration
  • As the world becoming global, banks share responsibility of securing cyber space
15:00 - 16:00
Speaker: Alfonso Calpena
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VII (PANEL DISCUSSION) FUTURE IMPLICATIONS ON TRANSFORMATION PROCESSES

Many banks are embarking on a project of digital transformation to help them drive revenue growth, enhance the customer experience improve productivity, and manage risk. The question is not if, but when! All new models aren’t predictions of what could happen. They’re a ready realities for innovative, fast-moving Banks across the globe
In this environment, playing the role of late adopter can put the Bank at a serious disadvantage. Ready or not, digital transformation is coming – and it’s coming fast.

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