Country

Amsterdam, Netherlands

DATES

16th - 17th, November

Industry

Insurance & Innovation
Conference Summary

EuroEvents is pleased to invite you to the conference of life insurance and pensions, which will take place on the 16th-17th November 2017 in Amsterdam.

The event will bring together the leaders and the industry experts, to provide you with information on the latest trends and development in life and pensions product design,the customer retention and also how to make the most of the disruption happening in the industry and how to stay safe from risks with newest methodologies in security and management. This event will also uncover the secrets and potential of the emerging technologies and their impact on the future of the industry.

20+ Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Björn Bierhaalder

Owner & Co-Founder
MCH Consultancy
Netherlands

Onno Bloemers

Partner Insurance
Delta Capita
Netherlands

Nicolas Michellod

Senior analyst
Celent
Celent

Karl Grandl

Chief Insurance Officer
GetSafe Insurance
Germany

Ansgar Lürwer

Retirement Products & Innovations
AXA Group AG
Germany

Henry H. Tapper

Business Development Director
First Actuarial LLP
UK

Mike Mansfield

Manager Retirement Research
Ageon
Netherlands

Clive Bolton

Pension & Retirement Expert
The International Longevity Center
UK

Rene Priess

Senior Strategy Manager
Generali
Switzerland

Eva Jasiecka

InsurTech expert & owner
PlantInn
UK

Stefan Kolle

Partner and Founder
Futurelab
Belgium

Jaap Wilms

Owner Wilms 'n zo NPS Programme Management
Wilms 'n zo
Netherlands

Theo Lutgendorff

Account Director Life, Accident, Health & Income
Aon Benfield
Netherlands

Olga Ruf-Fiedler

Pensions & Savings Leader EMEAI
The Dow Europe
Switzerland

Ali Zouiten

Head of Investments for Product Development
HSBC
UK

Surinder Raju

Insurance & Financial Services/Transformation Managing Consultant
PA Consulting Group
UK

Lukas Alijošius

Business Area Manager
Luminor
Lithuania

Lex van Delden

Scientific Staff
Leyden Academy on Vitality & Ageing
Netherlands

Glenn Lottering

Senior Director - Insurance EMEA and JAPAC
Oracle
Netherlands
Agenda Learn the latest trends in the industry

09:00 - 10:30

Speaker: Olga Ruf-Fiedler, Karl Grandl, Clive Bolton

I LIFE INSURANCE & PENSIONS: WHAT HAS HAPPENED AND WHAT IS COMING UP

Pension Innovations – how large corporations start to implement Pan-European Pensions?

  • Pan-European pensions: What is it?
  • Challenge and solutions
  • Key Learnings

Product development in the conflict area between regulatory requirements

Emerging consumer trends in the UK pension market

  • Recent UK legislation gives individuals more flexibility in using their pension savings, but little extra help in making good choices
  • The high cost of professional advice and the impact of digital solutions
  • Questions over the transparency of fund charges and value of some active managers over passive index trackers

11:00 - 12:30

Speaker: Bjorn Bierhaalder, Onno Bloemers, Henry Tapper

II SUCCESFUL STRATEGIES FOR AN INCREASED COMPETITION

The transition from a distribution dominants logic towards a customer ecosystem logic

It’s life insurance, Jim, but not as we know it

  • Managing policies or customer risks
  • Building customer relevance
  • Bottlenecks for transformation

New market opportunities

  • Drivers for change in Uk private pension market
  • Is there a technology dividend and how is it harvested?
  • Will transparency drive greater volumes(or just cut margins)?
  • How far can “nudge” go? Auto-enrolment update
  • Advice, guidance or collectivism?

13:30 - 16:00

Speaker: Nicolas Michellod, Eva Jasiecka, Glenn Lottering

III DIGITAL INNOVATION AND TECHNOLOGY TRENDS IN LIFE INSURANCE AND PENSIONS INDUSTRY

Digital trends in life & pension insurance

  • European life insurers current agenda
  • Current digital transformation efforts
  • Shaping a digital proposition for the future

The customer engagement gap

  • Customer engagement – how is insurance doing?
  • How can technology help to bridge the gap?
  • InsurTech and the battle for customer engagement

Digital Disruption in Insurance – Where to from here?

  • Disruptors for Insurance
  • Practical steps to achieve digital transformation
  • Capabilities required for digital transformation
  • Current trends and a case study

16:00 - 16:30

Speaker: Theo Lutgendorff

IV RISK MANAGEMENT AND SECURITY

Modeling and managing risks

  • What are life insurance risks under Solvency II?
  • How to model these risks and exposures?
  • How can reinsurance solutions be used to mitigate these risks?

09:00 - 10:30

Speaker: Surinder Raju, Jaap Wilms, Stefan Kolle

V CUSTOMER RETENTION IS A GROWING CHALLENGE FOR LIFE AND PENSION PROVIDERS

How understanding the whole customer will inform products, services and interactions leading to increased loyalty and share of their wallet

  • Aids compliance and mitigates regulatory risk, hence reduce financial and reputational costs
  • focuses the business on key customer segments that will create value in line with business strategy
  • help the development of targeted products and services they want/need

Break the mold. Mastering the new customer feedback

  • Why is it your fault that customers are just not responding anymore?
  • What can you learn from the interactions that are a bit….awkward?

The Future of the Customer

  • How to balance the potential for technology with the need of the customer?
  • How to drive loyalty, recommendation, and profit

 

11:00 - 14:00

Speaker: Ansgar Lurwer, Ali Zouiten, Mike Mansfield, Lex van Delden

VI PRODUCT DEVELOPMENT IN PENSION FUNDS

How to design innovative retirement products for accumulation period

The product development and the important role of Asset Management technics on the innovation part, especially on yield enhancement

  • Life insurance industry: What is next?
  • Some thoughts on the next generation of Life Insurance products
  • Asset Management & Life Insurance symbiosis period

The keys to a successful retirement

13:40 - 14:40

Speaker: Rene Priess, Lukas Alijosius

VII THE FUTURE OF GUARANTEES IN LIFE AND PENSIONS PRODUCTS

5 examples of how technology will forever change Life & Pension

  • From Alexa to Smart Analytics over to Genetics, Robotics, and AR. New technology is changing customer behavior and the art of the possible
  • 5 examples how this will impact life insurance and as well as the opportunities it can create
  • The only way to ride the technology wave is to stay close to your customer and develop new value propositions

Is it possible to visit Mars for €1?

  • Saving for retirement challenges in the Baltics
  • Gamification trend exploitation
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