Country

Amsterdam, Netherlands

DATES

3rd - 4th, May

Industry

Insurance
Conference Summary

The main challenge for claims management professionals is the implementation of technology into modernization of the claims processes. The fraud department is more focused on blockchain related and open source intelligence issues. At the same time, efficient claims management remains the focal point for customer retention and loyalty. Sources of disruption are emerging across the value chain to reshape.

Being innovative and delivering a truly customer-centric claims service will definitely meet the evolving customer expectations. Advanced transparent claims processes and continuous fraud monitoring and detection are crucial in surviving in this highly turbulent market.

Hear all the main players and top-notch solution providers all in one place.

May 3rd – 4th. Save the date!

20+ Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Horst Nussbaumer

Chief Claims Officer
Zurich Deutscher/ Zurich Insurance
Germany

Ulrich Werwigk

Vice President
Swiss Re
Germany

Arturo Derqui Lopez-Linarez

Head of claims
AXA Spain
Spain

Rashid Sakhapov

Vice President
Marsh
Russia

Dirk Schumacher

Team Manager Global Investigation Services & Global Recovery Service
AIG
Germany

Simone Macelloni

Head of Marketing R&D
BNP Paribas Cardif
Italy

Vera Sønsthagen

Claims Department Manager at Gjensidige (Motor, foreign and cargo claims)
Gjensidige Forsikring
Norway

Jan-Erik Fredriksson

Nordic Head of Process Development and Strategy, Claims
If Insurance (If P&C Insurance)
Finland

Madalin Rosu

President
BAAR (Romanian motor insurance bureau)
Romania

Dejan Jasnic

CEO
ABC Transparency LTD,
Switzerland

Rodolphe Menn

Claims Manager
RSA
France

Sara Costantini

Managing Director
CRIF
Italy

Sergey Kislov

Partner
“Kovalev, Tugushi & partners” Law Office
Russia

Nikolai Kröger

Lawyer
JuraSolutions Rechtsanwaltsgesellschaft GmbH
Germany

Sonja Stirnimann

CEO & Founder Structuul AG, Independent Board Member
Incore Bank AG and APIAX AG
Switzerland
Agenda Learn the latest trends in the industry

9:10 - 10:30

Speaker: Horst Nussbaumer, Rashid Shakhapov

I INDUSTRY AND MARKET OVERVIEW
  • Claims management, operations, and processing
  • How to maximize delivery of claims whilst minimizing cost?

11:00 - 12:50

Speaker: Jan-Erik Fredriksson, Arturo Derqui Lopez-Linarez, Nikolai Kröger

II COST EFFICIENT DIGITALIZATION
  • The upcoming role of IoT and its impact on insurance
  • Managing cross-border claims using open source intelligence
  • Future of automatization and its impact on multiple claims

14:10 - 15:30

Speaker: Simone Macelloni, Rodolphe Menn

III REINVENTING CUSTOMER RELATIONSHIP
  • Enhance customer service with low-cost processes
  • Satisfied customers as key to a bigger revenue
  • Customer-centric oriented global operating models

16:00 - 17:20

Speaker: Sara Costantini, Ulrich Werwigk, Sergey Kislov

IV USING CLAIMS TO BOOST REVENUE
  • How to keep focus on cost reduction and client satisfaction
  • Claims impact on business performance

9:10 - 10:10

Speaker: Madalin Rosu, Vera Sønsthagen, Dejan Jasnic

V FRAUD REMODELING
  • Fraud related blockchains
  • Detection and solution implemented in real cases

 

10:10 - 11:10

Speaker: Dirk Shumacher

VI STAYING IN CONTROL AMIDST GDPR CHANGE
  • Benefits of predictive fraud-related claims scanning (predictive analysis)
  • Impacts on fraud departments following GDPR- what are the pro’s and con’s

12:30 - 13:30

Speaker: TBA, Sonja Stirnimann

VII THE ONGOING BATTLE AGAINST CYBER CRIME
  • Investigators point of view – assessing the evolution of cybercrime
  • Forecasting, assessing, pre-empting: building a robust defense

PANEL DISCUSSION:

  • Is Fraudulent Behavior a Pattern in Customers?
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