The main challenge for claims management professionals is the implementation of technology into modernization of the claims processes. The fraud department is more focused on blockchain related and open source intelligence issues. At the same time, efficient claims management remains the focal point for customer retention and loyalty. Sources of disruption are emerging across the value chain to reshape.
Being innovative and delivering a truly customer-centric claims service will definitely meet the evolving customer expectations. Advanced transparent claims processes and continuous fraud monitoring and detection are crucial in surviving in this highly turbulent market.
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