Country

Amsterdam, Netherlands

DATES

3rd - 4th, May

Industry

Insurance
Conference Summary

The main challenge for claims management professionals is the implementation of technology into modernization of the claims processes. The fraud department is more focused on blockchain related and open source intelligence issues. At the same time, efficient claims management remains the focal point for customer retention and loyalty. Sources of disruption are emerging across the value chain to reshape.

Being innovative and delivering a truly customer-centric claims service will definitely meet the evolving customer expectations. Advanced transparent claims processes and continuous fraud monitoring and detection are crucial in surviving in this highly turbulent market.

Hear all the main players and top-notch solution providers all in one place.

May 3rd – 4th. Save the date!

20+ Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Jan-Erik Fredriksson

Nordic Head of Process Development and Strategy, Claims
If Insurance (If P&C Insurance)
Finland

Vera Sønsthagen

Head of Investigation
Gjensidige Forsikring
Norway

Madalin Rosu

Managing Board Member
Omniasig VIG
Romania

Arturo Derqui Lopez-Linarez

Head of claims
AXA Spain
Spain

Dirk Schumacher

Team Manager Global Investigation Services
AIG Germany
Germany

Danijela Ziser

Claims Manager
Swiss Re
Germany

Dejan Jasnic

CEO
ABC Transparency LTD,
Switzerland

Allan Archer

Head of Claims
Catalina Insurance Ireland Limited
Ireland
Agenda Learn the latest trends in the industry

9:10 - 10:30

Speaker:

I INDUSTRY AND MARKET OVERVIEW
  • Claims management, operations, and processing
  • Impact on modern day catastrophes (flood, wildfire , earthquake)
  • Keeping focus on cost reduction claims management

11:00 - 12:50

Speaker: Jan-Erik Fredriksson

II COST EFFICIENT DIGITALIZATION
  • The upcoming role of IoT and its impact on insurance
  • Managing cross-border claims using open source intelligence
  • Future of automatization and its impact on multiple claims

14:10 - 15:30

Speaker:

III REINVENTING CUSTOMER RELATIONSHIP
  • Enhance customer service with low-cost processes
  • Satisfied customers as key to a bigger revenue
  • Customer-centric oriented global operating models

16:00 - 17:20

Speaker:

IV USING CLAIMS TO BOOST VENUE
  • How to keep focus on cost reduction and client satisfaction
  • Claims impact on business performance
  • How to maximize delivery of claims whilst minimizing cost

9:10 - 10:10

Speaker: Madalin Rosu, Vera Sønsthagen

V FRAUD REMODELING
  • Fraud related blockchains
  • Detection and solution implemented in real cases

 

10:10 - 11:10

Speaker: Dirk Shumacher, Arturo Derqui Lopez-Linarez

VI STAYING IN CONTROL AMIDST GDPR CHANGE
  • Benefits of predictive fraud-related claims scanning (predictive analysis)
  • Impacts on fraud departments following GDPR- what are the pro’s and con’s

12:30 - 13:30

Speaker:

VII THE ONGOING BATTLE AGAINST CYBER CRIME
  • Investigators point of view – assessing the evolution of cybercrime
  • Forecasting, assessing, pre-empting: building a robust defense
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