Country

Prague, Czech Republic

DATES

08th - 09th, June

Industry

Financial Services
Conference Summary

Customer experience is a top priority for most insurers and the customer is at the center of many of the changes currently taking place in claims management. Yet the industry fails to keep pace in this digital age to manage claims and enhance customer’s claims experience.

Therefore, there is an urgent need for the industry to resolve claims management through digitization, considering that customer experience is going to be mobile and interactive.

The 2nd Annual Claims Management Conference will provide an exclusive platform on how to improve customer satisfaction and will share the biggest trends to assist you in staying ahead of the pack. Definitely a must-attend event.

Shape your future before someone else does and turn change into opportunity.

20+ Speakers and experts

Hear from the leading professionals and experts and learn how they are coping with the challenges in the industry

Bob Spencer

Head of Claims Counter Fraud
Direct Line Group
UK

Boris Persak

Senior specialist for inquiries and fraud investigations
Generali Zavarovalnica d.d.
Slovenia

Cees Werff

International Insurance Executive
Claims Corporation Network
Netherlands

Nikolai Kröger

Managing Director
JuraSolutions RA GmbH
Germany

Marcel van Dijk

Group Commercial Director
CED
Netherlands

Diego G. M. Assef

Leader Monitoring Claims Financial Lines – Civil Law
Allianz Global Corporate & Specialty (AGCS)
Germany

Radu Manoliu

Director General Adjunct
Ergo Asigurari
Romania

Ed Leon Klinger

CEO
Flock
UK

Dmitry Vasin

Head of Claims Management Department and responsible for claims handling in Motor Liability, P&C and PI,
VTB Insurance Ltd
Russia

Magnus Jordheim

Project manager
Trygg Trafikk - The Norwegian Council for Road Safety
Norway

Dr. Nikki Grieve

Head of Financial Crime Operations, Risk and Compliance
Bupa International Markets
UK

Simone Macelloni

Marketing R&D
BNP Paribas Cardif
Italy

Dirk Kordus

Head of Claims
ONE Underwriting Agency GmbH
Germany

Aleksandar Vidovic

CEO
Salviol Global Analytics Ltd.
UK

Ian M Thompson

Chief Claims Officer, ZIP/Europe, Middle-East & Africa
Zurich Insurance Company Ltd
Ireland
Agenda Learn the latest trends in the industry

09:10 – 10:30

Speaker: Ian M Thompson, Cees Weriff

I ADAPTING TO THE EVOLVING MARKET - CLAIMS MANAGEMENT THROUGH DIGITIZATION
  • Claims Innovation: The Journey beyond modernization
  • Resolving claims Management through digitalization

 

11:00 -12:50

Speaker: Nikolai Kröger, Dmitry Vasin

II DELIVERING AN EFFICIENT & EFFECTIVE CLAIMS OPERATING MODEL
  • Driving operational excellence in claims management
  • Challenges in the motor insurance claims
  • Winning operating model that convert strategy to results

 

14:10 -15:30

Speaker: Radu Manoliu, Diego G. M. Assef

III DEVELOPING A CUSTOMER CENTRIC CLAIMS FUNCTION
  • Innovational developments as the key factor in meeting customer requirements
  • Customer Centric Compensation Components

 

 

16:00 -17:20

Speaker: Simone Macelloni, Magnus Jordiheim

IV INNOVATIVE TECHNOLOGIES IN CLAIMS - WHAT'S ON THE MARKET
  • Lot & Telematics to prevent claims in non-motor Insurance
  • Cross-sector cooperation in Norway

 

09:10 -10:30

Speaker: Bob Spencer, Dr. Nikki Grieve

V BEST PRACTICES IN COMPLEX FRAUD ENVIROMENT
  • Why Big Data, Machine Learning and Systems Thinking are the Holy Trinity for the Fraud management
  • Behavioral analysis: the future of fraud prevention

 

11:00 -12:10

Speaker: Boris Persak

VI MAXIMIZING EFFECTIVENESS AND SUCCESS OF INSURANCE FRAUD INVESTIGATION
  • The role of data and analytics in insurance fraud detection

13:20-14:20

Speaker: Marcel Van Dijk, Dirk Kordus

VII DEVELOPING HUMAN POTENTIAL AND OPERATIONAL EFFICIENCY IN CLAIMS
  • Utilizing an employee-centric, advocacy-based service model to improve claim outcomes
  • Identifying the role of insurtech in shaping your claims model
Sponsorship Stand out from the crowd and raise your brand awareness

If you would like to become media / organizational partner of the 2nd Annual Claims  &  Fraud Forum, please contact us on marketing@euro-events.co
Your organization will receive promotional and branding opportunities, as well as other features which will maximize the value of our cooperation.

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